Direct HearingReviews of directhearing.com

I have not heard a word since I purchased my instruments. I have no clue when they are expected to ship, or even if they are..... NO ONE has contacted me for over a week (except to ask for a review). Needles to say I am not delighted. If this is an example of your customer / after-sale service I am beginning to question the wisdom of spending $2479 with your company. Since my last review, I had 3 conversations with "Direct Hearing" staff. They were totally professional, and explained the shortfall on original poor communication. At this point in time, ALL expectations, delivery. setup, education, were met and exceeded expectations in quality and professionalism. I would gladly recommend Direct Hearing to family, friends and strangers alike. I am delighted wit my decision to go with Direct Hearing for my purchase and service.

Good people to deal with

Even though I had many questions about the remote fitting appointment, Bobbi was wonderful and patient with me. Also saved me a bunch of money by not having to go to my hearing center for the calibration.

the amount of contact and check in's to make sure things are going well. I got a go charger that was not working and without question they sent me a new one. they make you feel like you matter and they are concerned about your hearing.

Got exactly what I ordered. No fuss. Smooth purchase. I was pretty nervous to order hearing aids that were 1/3 of the price that my audiologist was charging. But they were exactly the same model. I did get them fitted by another local audiologist for a small fee. Totally worth the 4k savings.

Direct Hearing is a great site for get a great deal on hearing aids. The website is easy to use and made my shopping choice easy and their prices are unbeatable! The customer service was great and answered my questions. The fitting and fine tuning of the hearing aids is not the best experience. So I am making a appointment with my audiologist and get these squared away so they work like they should.

My Paradiso hearing aids are still great, and now I have extra filters and domes. With the help of online audiologists I can use different programs, and how well I hear can be tested (I still have some trouble with consonants.) Response time for the audiologist - a week to return an email - could be a bit shorter!

It was mostly unsuccessful