Direct HearingReviews of directhearing.com

Set up call was rocky. Communication not good, had to reschedule.

Quick response to hearing aid issue. Replacement part arrived quickly. Customer service was excellent.

In my considered thoughts regarding Cynthia’s professionally supportive help is both her experiential knowledge in teaching me Phonac’s attributes to improve my hearing experience and, somewhat of equal importance, her naturally helpful personality that leaves one feeling her customer-centric focus on me and whats best recommended for my particular hearing needs. Cynthia’s “way” is authentically pleasant and professional. A true “ambassador” for both Phonak and Injoy to have representing their quality product.

Cynthia goes above & beyond in her approach to solving existing issues and her offers to help on any future issues. Beyond that, she is very proficient & friendly in her pursuit of issue resolution. 👍

The phone practitioner took great care of me. He sent me a replacement wire for my Phonak 90 for no charge.

Very helpful, after Tayler adjusted the settings it's been awesome. Everyone I talked with was very nice, listened an able to answer questions

Difficult getting through via AI agent. Charged $300 to get molds made that cost them $50 from Phonak…..seems Excessive even with shipping Had to call twice to get shipping label

Good products and good service but hearing adjustments could be better.