Direct EnergyReviews of directenergy.com

Awful experience!!! After being misinformed about the deposit I decided not to go with their service. I've been fighting since 5/9 for my deposit to be out back in my account. I've called every week since then and just got the run around and multiple different stories about it being released yet the bank has no pending request. From the supervisors Cesar to the employees are untruthful. Do better Direct Energy!!!

Company is trash they want you wait an hour on the phone if you want to leave after you contract is up they repeatedly try to convince you to stay with the company either transfer service or upgrade plan this will go on for months until the very last day. Also for a 1 bedroom apt expect light bill to be over $300+

Customer Service is the worst. I am really frustrated with them.

If ever you should be approached in the mall, by a salesperson from Direct Energy. RUN SCREAMING! Direct Energy allowed someone who isn't on my account, access to my account. Instead of cooperating with the RCMP, Direct Energy decided to play "Perry Mason" with the police instead. To the point of frustration, where the RCMP decided that my complaint was more trouble than it is worth, and dropped my complaint altogether. Direct Energy exserted more effort into assisting the person, who they helped break into my account. More than they did by assisting me, their customer. I spoke to a smug, smarmy, unprofessional reprobate. By the name of Paul. Paul has license to speak to customers anyway he pleases. Because there is no manager within Direct Energy higher than him. If I could have given this sorry excuse for a company 0 stars, I would have. If you value your privacy, security, and identity. Avoid these dregs at all costs! They truly don't give a shit about you.

I would like to make the public aware of issues I had with Direct Energy. I put my house up for sale in March 2026 due to a medical necessity to relocate toe a Chartwell Retirement Residence. The house sold the first day and I contacted Direst Energy to cancel contract. I Wass told they would do so on 1 APR 26 and wave the requires 30 day required for the average plan they have to keep the payments at constant level. I received a bill for March which I paid and the next day I received another bill to cover the so called savings per month. I explained this to three people in Customer Relations and explained the circumstances for being unable to cancel prior to 30 days. Which I find would have had not bearing on the catch clause that when you cancel this plan you are hit with all the charges you thought you had saved. After speaking with three individuals in Customer Service staff which include to levels of supervisor. I was told that even under my circumstances (medical). they would not refund the addition charges. I was deeply unimpressed by the cold attitude they had even with the circumstances I provided. There seemed to be a disconnect between the person I first stalked with and those further up the chain of Customer Service. I would Direct Energy to ensure they put this contract issue in big red letters on each bill.

Direct Energy has terrible billing practices. They didn't send me a bill for one month. I contacted them and they said that no payment was due for that month. Then they decided to send me 2 bills due in following month. We are talking about $900. Ridiculous!

i have had no problems. I am on a budget plan. No surprises with my billing. It is always constant.

Terrible customer service. I was on the plan to pay the same amount monthly except it was never the same amount. It was high one month low the next. They don't honor the agreements they make. Plans are vey high.