Direct EnergyReviews of directenergy.com

First they call you 6 times a day if not more and every day . I canceled my services with them cause I moved then 6 times a day after getting final bill the day before they call i spoke nicely to the first one but after that it becomes harassment blane and simple and not one person that has called has been able to speak English

Ohm Energy Sold my Contract to Direct Energy. I HAD A 3 contract THAT ended on 7/16/26. I contracted with another Company for 7/16/26. Direct Billed me $77.66 then $450 3 days later. I called and told them I was not their Customer and they had made a Mistake. They refused to Escalate the Call. I filed a Texas Utility Complaint against Direct and would NEVER RECOMMEND THEM!!!!!

Someone from Direct Energy (DE) called my parents claiming they owed a cancellation fee on the day we started service with a new Retail Electricity Provider (REP), despite our switch occurring within the 14-day window of contract expiration. We were only with DE because they bought out accounts from our previous provider. I find it very hard to believe that someone from a REP is not aware of this Texas legal right, especially since this came from a call instead of a letter or bill. My parents are elderly, and I can't help but wonder whether tactics like this specifically target unsuspecting seniors who may be unaware of their legal rights. What's even more surprising is DE actually sent us an email almost 3 weeks prior, notifying that our contract would be expiring soon and provided the renewal offer. Further, in the excerpt below, they stated we could cancel as of the date of the email and would not be charged a cancellation fee: "The cancellation fee for your current plan no longer applies. (Although the cancellation fee for your current plan was scheduled to remain applicable until at least 14 days before your first meter read on or after x/xx/2026, Direct Energy has waived this fee as of the date of this notice.)" Clearly, they provided written documentation that any cancellation fee would be waived immediately. So now we have shady behavior AND incompetence. Perfect combo. Stay away from this company.

Transferred their service to you without your consent. The call rep was extremely rude and pushy. He tried everything to get your new address and information to transfer service to you without your consent. I explicitly expressed I don't transfer and requested stop service from my previous address. However, the second day I received a message from my current electricity provider saying I requested moving out, which actually the direct energy did. I hope the government can do something on this shit company.

Garage service

They bought Ohmconnect and took over my account and then tried to get me to pay for electric at a home I sold a year ago.

Direct energy is very expensive heat and power secound one i have heat and electricity and you didnot tell to me you just transfer epcore with out notice if you guys didnot have electricity why you guys give it to me I f canot able electricity in my area that is not good your under epcor

I've been a customer of direct energy for a little over 10 years. They started decent back in the day and became total trash to their loyal customers. I moved away from them and found someone else. It was worth paying the early termination fee of closecto $500 just to get away from them. They are way over priced and there customer service sucks. Find another company. Do not go with these people.