Direct EnergyReviews of directenergy.com

Id give them 0 stars if I could. All they are, are a bunch of overpriced crooks. Its been 5 weeks and 20 phone calls and they still havent resolved any of my complaints/issues

Here's a cautionary tale about using Direct Energy as your electric provider. Our contract was expiring in February so we called about renewing it. We were told of a plan that was better than our current one and it would save us money. He even told us our highest usage last year during the summer would be a smaller payment under this plan. So, we signed up for a year. A month goes by and we were charged $150 for a minimal ???? Calls are made saying why this is the case. Bottom line - Direct Energy said they reviewed the phone call and they say we were told $150 is the minimum you will pay every month and it will only go higher on usage. This is a LIE - we were never told that. I asked to release the phone conversation record for us and they rejected. Why would we sign up for such a stupid plan. To make matters worse, they give us a new plan - called Direct Solar - we agree, but a few minutes later they call back and say since we don't have solar panels, that was a mistake and they reneged on it. We finally settled for another plan. So, lesson learned - if you use Direct Energy be very careful cause they will LIE to you. If you don't use Direct Energy, good for you and don't use them. The service is terrible!

What would you like to share about your experience? I would let people know that this company does Not want to deal with serious issues. We talk to people all over the world such in my case Mexico, who have no clue of who to recommend speaking to a representative who actually worked for the Direct company. I asked and they have no clue! Get this: someone changed my account number for paying the bill. I was faithfully paying to the same account since 1998 and never had any problem. But in november of 2023 I wasn't giving any notice of the changes and I kept paying as usual to the same account we have for over 25 years. We get Scammers notices of changes in our visa, revenue Canada, the list goes on. Here a billion dollar industry Cannot Be BOTHERED to have people do their job! but have to use call centers to monitor and answer paying customers. Without those paying customers Direct Energy would NOT be making the billions they profit from. Let me direct this message to the DIERCT ENERGY owners that their company is totally unaware of the payers who have to deal with this kind of work from unprofessional poorly trained successful staff members. The question above is " would you like to share your experience? " You asked for it and I shared. I searched if any other shared this type of un-necessary and un-wanted disruption I had, Well I am not the only one that happened to. A fellow wrote the same comment of having to deal with someone switching his account. How many other un-reported errors? After several calls we finally got our problem solved with our patience at another level. I share and will copy and paste to Google if they allow this chapter, at least a shorter version. Joanne Sevigny.

DO NOT CHOOSE THIS COMPANY I was with DE for a few years after signing up at Walmart. The last two years I was on the regulated payment plan. My bill until May 2023 was $381/month. I tried to make additional payments but they were not accepted. In June 2023 my bill increased to $531/month. They made changes to their regulated payment option in the fall and I went to monthly usage billing instead. In Oct my bill was $867. In Nov it was $1831.00. Dec was $639.62. Jan was $3100.34. I have made several calls to DE to sort this out or arrange payment options to no avail. The first person I spoke to adv my complaint would be escalated and someone would call me back in 3-4 weeks. Until then I wouldn't have to pay interest. I've made two payments totaling $1100 and DE billing department is threatening to send me to a collection agency unless I pay the bill in full RIGHT NOW. No one there is willing to assist me with this matter. UPDATE - May 14, 2024 I finally found a customer service agent to deal with my matter and we agreed I would make payments of $500/month until July when the account would be paid in full. I made my first payment in April and then paid the account off in full with my second payment on May 12. I received a call today from a collection agency advising DE had sent my account to them for collection. This is a truly disorganized company that the right hand doesn't know what the left hand is doing and their customers are the ones that suffer.

As a follow up on $50 Amazon card from direct energy, I received email indicating that I would receive card Febuary 20th. It's the 22nd...no card.

Most dishonest power provider in Alberta. They have hidden charges which are in amount of $800 to $900 which they charge when you plan to get rid of them and switch to another provider. Please refrain from direct energy if you wanna save some money in this kind of high inflation time.

-10 star. Worst company for power and gas combined. Do not use this company. We have auto debit for our bill and they continue to not take the full amount out, or they skip a meter read and tack it on the next months bill without a heads up. This is the second time we’ve had a 800 dollar bill in a row. And our power/gas consumption has not gone up. Garbage rip off company.

If there was less than 1 star thats what I would have picked. What a disaster of a company. From a website that requires you to set up a ‘new account’ everytime you use to a 3 month process trying to add electricity to our existing gas account only to find out they ‘rejected’ it 3 months ago I can say this is one of the worst managed companies I have ever had the misfortune of dealing with. I spent probably 3 hours over 3 months on the phone getting things ‘sorted out’ only to find out that repeatedly setting up an account - with an assurance the problem was solved - 3 times - I finally gave up and went to Epcor. Took a grand total of 10 minutes to get everything set with Epcor. Oh - and here’s a recommendation to the management at Direct Energy: having Direct Energy Regulated Services and Direct Energy Services is not HELPFUL to the consumer who sits on hold only to be rerouted, re-routed, and given phone numbers that are not for the area that the customer needs is a recipe for an angry consumer. I feel bad for your call centre as half of the incompetence resides with the management in that company.