Direct BrandGet replacement parts for wood/pellet stoves, appliances, commercial kitchen equipment, HVAC, Plumbing and more - Direct to your door!
Direct Brand (direct-brand.com) has 309 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.
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Appliances & Electronics · Somerville, Massachusetts
Excellent
Appliances & Electronics · Bourne, Massachusetts
Excellent
Appliances & Electronics · Norton, Massachusetts
Average
Appliances & Electronics · Boston, Massachusetts
New
309 approved reviews, newest moderated first
Terry H.
on time, fits perfect
Response from Direct BrandFeb 21, 2020
Dear Terry, thank you for taking the time to leave a review. Glad to hear that the part fits and arrived when expecded. We are glad to be of service. We supply a wide range of parts from appliances to RV's and Plumbing to BBQ's, check out our website.
Dennis
Overall satisfied. Great price, quality part, fast shipping. Will defiantly be a returning customer.
Response from Direct BrandFeb 21, 2020
Dear Dennis, thank you for taking the time to leave a review. We are pleased that you are happy with the price, shipping, and service you received. We supply a wide range of parts from appliances to RV's and Plumbing to BBQ's, check out our website.
Dennis P.
Parts were perfect fit, good quality, with fast shipping !
Response from Direct BrandFeb 21, 2020
Dennis, thank you for taking the time to leave a review. We are delighted that you found our service 1st class and are happy with your new parts
customer
Got exactly what was promised, fast, and at an excellent price
Response from Direct BrandFeb 11, 2020
Thank you for taking the time to leave a review. We are pleased that you were hapyy with our service, delivery time, price and product.
Guest
Did not like the 2 different shipping dates the prices are good
Response from Direct BrandFeb 11, 2020
Thank you for taking the time to leave a review. We are pleased that you were hapyy with our service, delivery time, price and product.
Brian L.
found seals for my ancient Wolf stove....easy/peasy. Got new oven door seals sorted and calibrated the oven temperature....so maybe some chocolate chip cookies (not burned!!) will be coming my way from my bride....
Response from Direct BrandJan 30, 2020
Brian, thank you for taking the time to leave a review. We are pleased that we were able to assist you and hopefully your "ancient" stove is now functioning correctly.
Guest
The part we ordered is defective and must be returned We are unable to contact customer service at 1-833-829-4121, the number listed on our receipt. No answer, no voicemail.
Response from Direct BrandFeb 11, 2020
Hi, it appears that you have not contacted us regarding this defective part. If you contact us we can refund or send you a replacement part. We apologise for the part arriving in a less than acceptable condition. It appears that the number you were trying is not in service, we have updated this to ensure this problem does not occur again. Thank you for highlighting this problem.
Alan
Very fast shipping, item as advertised very good price.
Response from Direct BrandJan 23, 2020
Hi Alan, thank you for taking the time to leave a review. We are pleased that you were satisfied with our product and service and look forward to doing business with you in the future.