Dior USReviews of dior-us.com

Order went smoothly and received in a timely manner

Everything was great from the fragrance, service, Shipping and packaging

I ordered 2 palettes. One arrived damaged. Customer service advised to send an email with pictures and o will get a response in 24 hours. I did not. Horrible to deal with horrible customer service would not recommend. Never will do it again.

Great & fast shipping

I soooo love this fragrance house especially the privee now maison Dior. My first and longest signature Parfume is from this house. The only thing is that I expect more samples especially when you buy expensive Parfumes .. the samples should equally reflect your purchase.

I ordered Dior Nail Glow and it arrived a day later than expected (I selected 2 day shipping) but other than that I’m very satisfied with my order

I am normally a very self-directed individual. But I had to call the online Dior team for help placing the order because the tool/template was not user-friendly. On the third try, it worked. I paid $16 extra for two-day UPS delivery. I wanted to wear my new fragrance to an important meeting Monday morning. Unfortunately, the tracker said the package would arrive Monday pm. I asked the Dior online staff for a refund; they said no. I asked to escalate to a customer service manager. That was several days ago and I haven’t heard back. So now a small problem became worse. As an LVMH shareholder, I know that Mr Arnault would not give the team a passing grade for this performance so I cannot either. Please have the Area Mgr or Director for online Dior take a fresh look at process to find improvement opportunities so that I can have the same positive customer experience online as I do in-store. Regards cash 571-550-5617

Good Quality