For any queries relating to perfume, make-up or skincare, please contact Parfums Christian Dior customer services. Our Dior ambassadors in Customer Relations will be delighted to give you personalized advice and to answer your questions from Monday to Saturday 9AM-9PM (east coast) / 9AM-6PM (west coast) by calling 877-903-4671 or by email at: [email protected] .
Dior US (dior-us.com) has 13,721 customer reviews on Five Star Index, with an average rating of 4.3 out of 5.
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Cosmetics & Makeup · New York, New York
Excellent
Cosmetics & Makeup · NY, New York
Excellent
Cosmetics & Makeup · Gouverneur, New York
Excellent
Cosmetics & Makeup · Brooklyn, New York
Excellent
13,721 approved reviews, newest moderated first
Robin
My Dior Sauvage, which I purchased as a thank you to Dior for standing by Johnny Depp (the real DV victim & survivor), came very quickly, was packaged beautifully, and smells amazing. My husband loves it and said when it runs out, he will be purchasing this again. He loves the scent and the company's loyalty to an innocent man. Thank you, Dior, you've snagged yourself a new lifetime customer.
Oksana
Whoever packed the box, did not put enough shredded paper. Chanel always insulates the bottom of the box with a generous amount of shredded paper so nothing moves inside during shipping.
Dior F.
Absolutely lovely! I ordered the 279 Denim eye color palette and am so pleased. The packaging was such a delightful surprise. It was boxed in a gift box inside the VERY secure shipping box. And tied with a beautiful bow. It was so pretty I hated to open it. But I did of course. and the interior padded packaging was equally great. My gift with purchase was included in a Dior pouch as well. And the eye shadow itself is beautiful. The pigment is very intense, but goes on smoothly and very easy to blend. Exceeded my expectations.
Loni G.
Shipping was fast and the product was worth every dollar!
amna B.
I can’t believe Dior has such a bad customer service!!! There’s no way to contact them. Live chat doesn’t Work, they don’t answer the phone nor the emails. I got the dior foundation for the first time using their “shade founder” and the shade is wrong, my skin turned red after the first use, I wrote them about my concern but they never got back to any of my emails. HORRIBLE EXPERIENCE
Gus
Customer service was extremely lacking. First of all the website worked badly and would not allow the transaction through with no explanation as to why then when the order did go through but incorrectly I reached out to customer service within MINUTES of the order and was sent an email by Dior saying it would be forwarded to the correct department (keeping in mind the email route was the only route available at that hour) and since I had not received any indication about a cancellation I reached out to the chat in which I was told it was too late and the order could not be cancelled. You'd figure dior would have improved the DTC channels in order to compete in Covid times but unfortunately their customer service isn't up to par with the most basic websites.
Veronica M.
One of my friends recommended this brand to me, and I like it! So I purchased more for my friends. This lipstick is exactly what I want. Everything is just right. The color, how it fits my lips, the moisture feeling, and so on.
Victoria E.
I have been a customer of Dior for years! Their hydra life creme sorbet moisturizer loves my skin and vice versa. Recently, when I ran out and boy did I notice the difference! Without this moisturizer, my skin broke out, was dry or greasy depending on the time of day. It was day and night. I will keep buying and using these products!