Dior USReviews of dior-us.com

When you buy designer items, free return shipping should be offered or at least have a pre-shipping label include in the box for easy sent back. I shouldn't have to pay $13 for return shipping!!

Product damaged.

Fast delivery and beautiful wrapping. Great quality products.

I want to contact with the agent through Dior website, but never works.

I received my $40 lipstick and it was way too bright. I looked up the Dior return policy which instructed me to mail it back to their return department for a refund. I spent $9.75 and mailed it back with a receipt. I did that 10 days ago. I have not been refunded. When I tried to call their customer service number, I stayed on hold for 29 minutes and then they disconnected me without ever speaking to a human. If you want to buy Dior products, buy from a retailer, not through the Dior site.

Great service. Great fragrances. A bit overboard on packaging. Lol everything arrives in perfect condition.

My order arrived damaged and I contacted Dior and included the pictures. They said they transferred my remarks to "the concerned department." It had been over 3 weeks and I am still waiting.

Missing Package. I have an order on Nov.10 about a Christmas collection for my girlfriend. However, the package got in the UPS local store and lost. I connect to Dior and UPS, and I set up a claim on UPS. And the whole time I did not get anything from Dior, they did not give me the option to resend the collection or give me a refund. Several days ago, I connect to UPS, they said they have already refund the money to Dior e-commence. And I just called today, the people only say she will call to UPS, and there is nothing more. I am really upset about this shopping. And until not I left the message on Dior's website, there is still no one reply to me.