Dior USReviews of dior-us.com

The delivery was early...the package was secure and well pack ..love it

Love ordering directly from Dior rather than department stores. All my purchases always arrive nicely packaged, and beautifully wrapped.

A product I ordered arrived damaged and I notified Dior by through their customer service system moments after the delivery. I enclosed photographs of the damaged shipping box and product. Dior CS requested more photos and said they would be in touch but I have heard nothing further five days later including no response to my follow up email asking about the status. I have ordered from them many times and been very happy but this is not the experience I expect from any company, let alone Dior. Edit: It is now three weeks later and Dior has still not responded though they have promised multiple times that I would hear from their "Quality" department. I've called, dm'd, used their online chat and emailed. Five days ago one of their CS folks on the phone promised I would hear back in 24 hours. All of this to find out what to do about a $45 product that arrived with one pan of makeup shattered. Each time they say it is a Quality issue and promise resolution but then I hear nothing more. More than frustrated.

Beautiful packaging!

Super speedy shipping and amazing customer service.

Purchased as a gift and the presentation of it was everything. very pleased as this was my first time ordering.

My palette was received broken after paying for expedited shipping. When I let Dior know about the broken palette they would not send me a new one. I attached pictures, the receipt and box. They only offered a return. The palette is now on Sephora so I bought and received it intact. I will return the palette to Dior.

MAKES ME FEEL GOOD.