For any queries relating to perfume, make-up or skincare, please contact Parfums Christian Dior customer services. Our Dior ambassadors in Customer Relations will be delighted to give you personalized advice and to answer your questions from Monday to Saturday 9AM-9PM (east coast) / 9AM-6PM (west coast) by calling 877-903-4671 or by email at: [email protected] .
Dior US (dior-us.com) has 13,721 customer reviews on Five Star Index, with an average rating of 4.3 out of 5.
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Cosmetics & Makeup · New York, New York
Excellent
Cosmetics & Makeup · NY, New York
Excellent
Cosmetics & Makeup · Gouverneur, New York
Excellent
Cosmetics & Makeup · Brooklyn, New York
Excellent
13,721 approved reviews, newest moderated first
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BOTH OF MY HIGHLIGHTS WERE DELIVERED BROKEN, IT'S BEEN ALMOST A WEEK AND EVEN THOUGH I WAS TOLD I WOULD HAVE AN ANSWER THAT DAY, I STILL HAVE NOT GOTTEN AN ANSWER, A RETURN LABEL OR A REPLACEMENT SHIPPED OUT TO ME. WORST CUSTOMER SERVICE EXPERIENCE!
Mastroianni J.
Ah. May. Zing. The box I got my make up in was the most spectacularly gorgeous presentation I have ever received in the mail. Gets an A+ plus plus plus. The outer packaging is cool but the interior Dior box is a piece of art. I feel so special getting this. And I only got lipstick! Plus I love the two free samples. You made my day. Dior Loyal!
Caruana A.
The products I wanted were available, the shipping was free and speedy, the packaging was very pretty and the little free samples were very nice. Ann
Frederique
Dior US is a disaster. First my online order was canceled because I wanted to send a gift to my daughter and their system cannot handle a billing address that is different than a shipping address so they cancel my order without notifying me. After a few days, I spoke to their customer service and replaced my order on the phone, they offered a next day free shipping for the inconvenience. A few days later, my daughter has still not received anything and upon checking with UPS, I found out that Dior had shipped the product but then they recalled it and instructed UPS to send the package back to them. When i spoke to customer service, the first person hanged up, the second told me that there was a security risk with my payment and that's why they recalled the product, which does not make sense because they debited my credit card. In summary, Dior has my money and i have nothing and they tell me that I'll get a refund in 8 to 10 days. This is robbery. Do not buy from this company.
Marisa
It took way too long & i hate the lipstick & returns are a nightmare.
Ksoo._____
Said it would’ve came on October 16th came on the 10th so fast shipping and the packaging is amazing
Hughes L.
Products are amazing! This was my first purchase from your company. The website was easy to use but the best part is that I received the goods and they are fantastic. I was concerned to purchase facial products online without first having tried them in person. However, a dear friend encouraged me to give your products a try and after only a few days of use, I'm all in. Thank you and make it a great day!
Vivian
Very fast delivery. Nice gift box.