Dior USReviews of dior-us.com

Your customer service did not follow delivery instructions

Excellent service as a whole keep it up 👍

Get what you expect from Dior

The color shown on the packaging is not the same as the lipstick, excellent quality but with the color problem I no longer know if I want to buy another lipstick with you

Fast shipping my package came right on time and was wrapped beautifully

Love u guys!!

Very easy to use website. But the eyelash curler I bought didn't work for me. I do not know how to retun it.

I experienced numerous problems trying to complete an order on your website. Multiple times, it would not accept my credit card payment, even though in checking with the credit card agencies I had no issues. I called your hotline 3x and had to speak with various agents before someone called me back, accepted my payment over the phone and processed the order. I did appreciate that she waived payment on overnight shipping. In the end, the order was a success, but it should not have taken so many times to get this correct. Especially considering that right now people are nervous to enter stores and showing preference to e-commerce, I highly suggest you look ways to improve the customer service (including your call center). Best, William