DihagaReviews of dihaga.com

Response from DihagaOct 23, 2025

Dear Sandra, Thank you so much for your awesome review! We're thrilled to hear that you were happy with the quality of the crocs — that truly made our day! We also really appreciate your understanding regarding the shipping time. Due to a recent increase in order volume, our courier has been experiencing some delays. Your feedback is very valuable, and we’ll definitely take it into consideration as we work to improve our shipping service. Thanks again for your support — we look forward to serving you again soon! Best regards, Dihaga Team

Response from DihagaOct 22, 2025

Dear San, Thank you so much for your 4-star rating and for sharing your feedback with us. We truly hope you’re enjoying your purchase! The courier has informed us that they are currently handling a high volume of orders, which has slightly slowed down delivery times. We kindly ask for your understanding. Thank you again for your patience and support. Your support is a great motivation for our team. If you need any further assistance, feel free to reach out to us anytime. Best regards, Dihaga Team

Response from DihagaOct 21, 2025

Dear Bill, Thank you so much for your wonderful feedback! We’re extremely happy to hear that you’re satisfied with the item you received. We truly appreciate you taking the time to share your thoughts, and we look forward to seeing you again soon! Cheers, Dihaga Team

Response from DihagaOct 18, 2025

Dear Leslie, We’re very sorry to hear about your recent experience. This is not the level of quality or service we aim to provide, and we truly appreciate you bringing it to our attention. We have confirmed that your order was processed and shipped within the delivery timeframe stated on our website. However, we completely understand your concerns. If you would like to proceed with a return or need any assistance with the item, please don’t hesitate to reach out — one of our team members will be happy to support you promptly. To better understand and resolve the issue, we’ve sent you a private email. Could you please take a moment to check it and reply at your convenience? Your response will help us prioritize your case so we can make things right as quickly as possible. Thank you again for your patience and understanding. Warm regards, Dihaga Team

Response from DihagaOct 18, 2025

Dear Jason, Thank you for bringing this matter to our attention. We truly apologize for any inconvenience. We have carefully reviewed your case and confirmed that your packages were successfully delivered. A confirmation email was sent to you when the order was placed, and we also followed up with an email to inform you that your package was available for pickup at the post office. However, we have not received a response. Could you please check your inbox and spam folder to ensure you didn’t miss our messages? Regarding the design of the item you received, we’re sorry to hear it may not have met your expectations. We have not received any previous complaints about this particular design, but we’re more than happy to help. If you need any assistance or would like to discuss your concern further, please don’t hesitate to contact us. We’ve just sent you another private email — kindly take a moment to check it when possible. Best regard, Dihaga Team.

Response from DihagaOct 17, 2025

Dear Karen, We’re truly sorry to hear about the unpleasant experience you had with our store. This is certainly not the level of quality or service we aim to provide. To better understand and resolve the issue, could you please send us a private message along with photos of the item? Once we receive them, our team will review your case and assist you as quickly as possible. Your response will help us prioritize your situation, and one of our team members will get back to you promptly. Thank you for bringing this to our attention . Warm regards, Dihaga Team

Response from DihagaOct 17, 2025

Dear Kyle, Thank you for sharing your thoughts and experience with us. We sincerely apologize for the delay in your package’s arrival. We recently encountered an issue during transit, which caused several packages to be delayed or lost. As a result, we made the decision to resend all affected orders — and thankfully, most customers have since received their replacements. Regarding your order, it appears there may have been some misunderstanding, as it did not take two months for delivery. Nevertheless, we completely understand how frustrating any delay can be. We truly hope that once your order arrives, the quality will make the wait worthwhile. For your next purchase, please don’t hesitate to reach out to us beforehand — we’d be happy to offer you a special discount as a token of our appreciation for your patience and understanding. Thank you again for your kind understanding and support. Warm regards, Dihaga Team

Response from DihagaOct 17, 2025

Dear Ronald, Thank you for sharing your experience on our website. We have checked your order status and would like to let you know that your package has now been handed over to the courier. We’ve also sent you an updated tracking link via email. Please take a moment to check it for the latest delivery details. Additionally, we have contacted the courier on your behalf to help expedite the process. Thank you so much for your patience as your package makes its way to you! Sincerely, Dihaga Team