Guilla R.
Update...
Never received my order. I received an email on 3/26/26 stating that my order was delivered on 3/20/26. I have cameras. No order was delivered. The number doesn't work, so I can't speak to anyone. No refunds either. I've been emailing the support team and all I get is I'll look into it from an AI and nothing for weeks. I still haven't received a reply when I asked where's my order. I placed my order on Valentine's Day. After writing this review, I received an email with a number to contact USPS. There's an investigation going on to locate the package and I will be informed in 1-3 days. I will update my review and rating going forward.
Response from DihagaMar 28, 2026
Dear Guilla, Thank you for letting us know about your concern. We are very sorry to hear that you have not received your package. We have sent you a previous email regarding your package and would like to kindly reassure you that we are a legitimate business, always committed to supporting our customers and resolving any issues that arise. According to the tracking information, the package was delivered to the correct address. If you have not received it, it may have been misplaced or collected by someone nearby. To clarify this, we kindly recommend contacting USPS via their hotline at +1 (800) 275-8777 or 1-800-222-1811 to confirm where the package was left. Here is your tracking number: 9300110989915250179366 After checking with USPS, if you are still unable to locate the package, please let us know. We will be happy to support you with a replacement shipment. We also noticed your recent review and truly appreciate your feedback. We would be grateful for the opportunity to make things right and kindly hope you may consider updating your review after we resolve this issue. Regards, Dihaga Team