DihagaReviews of dihaga.com

Response from DihagaAug 29, 2026

Dear L. Williams, We're truly sorry to hear about the issue with your order. We sincerely apologize for the unpleasant experience you've had. This is certainly not the level of quality or service we strive to provide. To help us investigate and resolve the issue as quickly as possible, could you please send us a private message along with photos of the item? Please use the subject line: **"Urgent – Trustpilot – [Your Order Number]"** This will allow us to prioritize your case. Once we receive your message, a member of our team will carefully review the details and get back to you as soon as possible with a resolution. Thank you for bringing this matter to our attention. We truly appreciate your patience, understanding, and the opportunity to make things right. We look forward to hearing from you soon. Kind Regards, Dihaga Team.

Response from DihagaJul 21, 2026

Dear Peter. We are truly sorry to hear about your unpleasant experience with our store. Our team has carefully reviewed your case and provided support. We would like to check whether you have received the refund yet. We also received your email regarding the product and did our best to assist you. Unfortunately, we made an internal mistake and initially processed the refund under the wrong order ID. We sincerely apologize for this error. However, we have now processed the refund for your correct order. We are always committed to supporting our customers and will do our best to resolve any issues if they are not satisfied with our products or services. Please let us know if you have received the refund or if there is anything else we can assist you with. Warm regards, Dihaga Team

Response from DihagaJun 30, 2026

Dear William, Thank you so much for your honest feedback and for your kind words. We're glad to hear that you were happy with the support you received throughout your order. We're very sorry that one of your hats arrived with a crease due to the packaging. We understand how disappointing that must be, and we'll share your feedback with our packing team to help improve our packaging and prevent this from happening in the future. We truly appreciate your understanding and are especially grateful to hear that you'll be shopping with us again. If the crease doesn't come out or you need any assistance, please don't hesitate to reach out—we'll be happy to help. Thank you again for your support. We look forward to serving you on your next order! Best regards, Dihaga Team.

Response from DihagaMay 18, 2026

Dear Signe, We’re truly sorry to hear that the product did not meet your expectations. We would also like to clarify that we are not a scam. To help customers better understand the product before purchasing, we have provided actual images of the item on our website. That said, we sincerely regret that the final product did not align with your expectations. Our support team has already sent you an email with further assistance and possible solutions. Kindly check your inbox, so we can continue assisting you. We look forward to hearing from you soon. Sincerely, Dihaga Support Team

Response from DihagaMay 11, 2026

Dear Sara, Thank you for bringing this matter to our attention. We sincerely apologize that your order did not arrive in time for the funeral as you had hoped. We understand how important this occasion was, and we are truly sorry for the disappointment and inconvenience this caused. After reviewing your order, we found that it was placed on April 18 and delivered on May 1. Processing time is typically 5–7 business days for designing and production, followed by an estimated 8–12 business days for shipping and delivery. Your package was delivered within our estimated timeframe. Additionally, we updated the tracking information via email after the package had been shipped. In addition, our support team has already sent you a follow-up email to further assist with your case. Kindly check your inbox , and we look forward to hearing from you soon. Sincerely, Dihaga Team