The Dignity Memorial™ network of more than 1,600 funeral, cremation and cemetery service providers is North America’s most trusted resource for funeral, cremation and memorialization services.
Dignity Memorial Funeral Homes (dignitymemorial.com) has 58 customer reviews on Five Star Index, with an average rating of 1.9 out of 5.
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Cherryln P.
If you prepay for a burial, your grave will be located in the part of the cemetery where the graves are touching each other and there is no watering system or much maintenance. The building where services can be held is quite nice.
paula
PLEASE BE CAUTIOUS!! Today marks one year that my dear mother-in-law passed away. This past year has been very difficult as we miss her terribly but I still find myself more angry and disappointed and just want to make sure no one else ever has to go through an experience like this. For this reason I feel I need to share our unimaginable story. Our family entrusted Hodges-Josberger Funeral Home with the sacred duty of handling the final arrangements for my mother-in-law hoping this would be done with dignity, respect and the utmost care. Dennis was very professional, knowledgeable and compassionate. Tragically, this final act of love did not go as planned. My mother-in-laws final resting place was to be in Pennsylvania with Hodges-Josbergerhandling the arrangements. While making our drive to PA we received a heart wrenching phone call from the receiving funeral home stating that the remains they received did not match the pictures we provided them. This misidentification of her remains left even a bigger hole in our hearts and many unanswered questions. Immediately my husband called Dennis, who eventually confirmed that my mother-in-laws remains were indeed still in Florida. Needless to say they tried to right their wrong and scrambled to drive her remains to Pennsylvania arriving just in time for her viewing, but not in enough time for the receiving funeral home to properly prepare her like she should have been. See, my dad was a funeral director with his own establishment so I know first hand about this process, how important it is to loved ones and the meticulous attention to detail. Never in a million years did I think something like this could or would happen. Likewise, I also feel sorry for the remains and family of Minerva Labelle McGinnis who made an unnecessary and unwanted trip to PA. On this one year anniversary of her death I wanted to purchase the Timeless Touch finger print necklace for my three daughters and my niece but this ordeal makes me question if it’s really her fingerprint! I’m hoping after this incident Hodges-Josberger has implemented improved protocols and training to ensure accuracy and prevent this from ever happening again! To anyone reading make sure they check and double check. The loss of a loved one is a profound and painful experience no one should have to experience this added stress.
P M.
I called their company to transfer my burial benefits to another state and all that took forever to happen. I never received any paperwork showing the transfer to another funeral home in my new state. I contacted Heather Covington via email and no reply. I then contacted 800 number and all they did was give me 3 funeral homes that might have my info. How is it that this company cannot look up your policy number and find out? I have waited two months to rectify this situation with no results. Oh and they also do not have a supervisor you can scream at which is crap. Every company does and this one needs to be reported to the BBB for their fraudulent behavior tactics.
T J.
Dignity Memorial is a crap company. They should not be allowed to operate. If you buy burial plots from them and then want to sell them to someone else, Dignity will not allow it. They say you do not own your plot but only have interment rights. They will not allow you to transfer those rights to other.
maureen O.
We used Dignity when our Father passed away, and again recently when our Mother passed away. We have no complaints about the staff. The one issue we are very disappointed with is that the prayer cards are not laminated. That is unprofessional, tacky, and a poor way to cut corners.
Phillip W.
Rapheal Bigby, the funeral director is the most disrespectful and rude man I have ever encountered. He is very resistant to working with others and condescending with know-it-all attitude. This is not what people need when we have lost a loved one and are mourning. Wouldn't have this place, bury my dog because of him.
Rose M.
I updated my Auto-Pay 6/1/2023 and the payment was taken from the old bank and the new bank. The representative stated the extra payment will come off balance. I asked but what about the NSF of $29.99, she stated they didnt charge me & to call my bank. I stated but it was Dignity Memorial's error. Plus I cant see the credit of both payments on my online account. Poor customer service!
Martha H.
Have 4 or 5 lots and funeral package plan with them for over 45 years. Need a copy of the information on each item. Traveled to Columbus gor my parents birthday ( they are buried at Parkhill owned by Dignity). Dropped by office and requested paperwork. Was informed by Wood ( only name he would hive me) that if I wanted a copy I would have yo make appt and vome back. Manager was requested but she was too busy ( no one there) to come out snd speak to me. Requested home office number and was told to look it up. Ask him yo mail to me. States cant do that company policy. If you want it you have to make apot and come back. He was rude disrespectful unhelpful and all around ass! As soon as I can ditch what I own there the better. Will be informing everyone I know to go across the street to Vance.
