DICK'S Sporting GoodsReviews of dickssportinggoods.com

NEVER again! Purchased a $54 Christmas present online & received damanged. Sent them pictures. Chat ineffective. Must return in person. Nothing but problems. $53 to go in the trash & dicks isn’t concerned. DO NOT RISK it! MANY cheaper better places to buy same merchandise that value their customers!

I’m sharing this because I had a disappointing experience with an online return that I hope they reviews for consistency. I purchased a pair of shoes (Order #40006774220) and returned them by mail. After several weeks of processing, my return was denied because the shoes were considered “worn.” In the past, I’ve returned similar items without any issue, so the policy seems unclear and inconsistently applied. I spent over an hour in online chat and another half hour on the phone, but I was not given a chat transcript or ticket number despite multiple requests. The delay in processing also pushed my order past the 90-day window, leaving me with no options. The only resolution offered was a $5 discount that required more spending. I’ve been a loyal customer and wanted to keep shopping here, but this experience felt unusually difficult and confusing. I’m sharing this in hopes the return process and communication can be improved.

On Cyber Monday, they advertised a tumbler that was normally $42.99 as being on sale for $29.99. I found the tumbler on the website, product page said $29.99. I added it to cart - still shows as $29.99. When I go to the checkout page, the subtotal is $42.99. I kept trying to refresh and try from different devices and the same thing would happen. Said $29.99 but when you get to the point of checking out, subtotal shows as $42.99. The chat feature was not available, so the next morning I did a chat and explained the situation and asked if they could make it right. The agent asked the supervisor who refused to sell it to me for anything other than the current selling price. I provided a screenshot and they still refused. So guess what? I will not be shopping at D!ck's any longer! If D!ck's can't make their website work correctly, and the supervisor is willing to lose a customer over $13.00, then so be it. Haha, Trustpilot says my review contains inappropriate language because of the store name.

Hello, I am leaving this review because my recent experience with DSG Sporting Goods has been extremely disappointing, and I need this issue corrected immediately. I’m a long time customer and am very upset about this transaction. I received the wrong shoe, in the wrong color, and the pair you sent me was used. When I called customer service for help, the representative I spoke with was unprofessional, dismissive, and ultimately provided no solution. He repeatedly told me to return the item in-store - even after I made it clear that the nearest DSG location is over 90 minutes from my home. I work full-time, and making a three-hour round trip is not a reasonable expectation, especially when the error was on DSG end. To make matters worse, this order was meant to be a gift, and now it will be delayed because of this mistake. The representative’s tone was unhelpful, and I could even hear roosters crowing in the background, which added to how unprofessional the interaction felt. I am requesting: 1. A prepaid return label for the incorrect/used shoes. 2. A replacement shipment of the correct shoes I originally ordered, sent out immediately. 3. Assurance that this situation is handled properly, given the inconvenience and frustration this has caused. I am a long-time customer and expect a much higher level of service and professionalism. Please resolve this promptly. Thank you, Pete

I will never order from Dicks again. Just discusting! Ordered some Tasman 2 Uggs received them today. They were not only warn but had some ones hair’s if you notice I said “HAIR’S” a lot in the box and shoes. I will order going forward elsewhere and the official UGGs websites DO better Dicks.

Do not order a gift card from Dicks! Tried to order one and the company debited my bank account and then sent an email saying the order was cancelled. When I called they told me to order again and that my refund would be 7-10 business days. How does this make any sense. They still have my $100. Their Chat Bot also does not work.

Took me forever to find the right pair of cleats, and then like 40 minutes later, we got someone new and they got me a pair in less the 5 minutes

I went online to order Two pair of sandals for a holiday gift. The website was less than user friendly & the discount offered were a bit of an ordeal to obtain. Next comes the ordering process. When I tried to place my order it said it was prohibited because my state was on one of their lists which resticted the products I was attempting to order?! Shoes, really? My state wont allow shoes? So I viewed the states restricted and my State was not listed on ANY of their prohibited states for any of the products they listed. SHOES was not on any of the lists. So I clicked on the chat with us option All I saw was a large print ph# to call, I called & they were not sure what the problem was, I was put on hold for over 13 minutes plus the time spent trying to explain the whole thing before that. I hung up. I went back to the page which said chat with us. I looked everywhere and finally buried in some text on the lower portion of the page it read click the bubble at the lower right hand corner of this page to chat, guess what... you guessed it NO BUBBLE to check. Just the feedback icon. Believe me I gave feed back. Terrible customer service, online shopping experience was not user friendly and a bit confusing. Outdated, services and tech. I bought elsewhere.