Diamond Warranty Corp.Reviews of diamondwarrantycorp.com

Response from Diamond Warranty Corp.Oct 5, 2018

Appreciate the kind words. It's partners in the industry like yourself that allow us to move forward each year and create positive change.

Response from Diamond Warranty Corp.Oct 5, 2018

We try to get you in and out as fast as possible. Glad everything went well with your last visit. Thanks for the feedback Ambus!

Response from Diamond Warranty Corp.Oct 5, 2018

It's what drivers deserve. Appreciate the feedback!

Response from Diamond Warranty Corp.Oct 5, 2018

Apologies on your recent experience with us. Please send an email to [email protected] so we can look into this and see what happened. Our contracts are sold through new and independent dealerships nationwide. Sometimes, customers aren't sure what the coverage is or how best to use it. We would be happy to go over the coverage to make sure it was sold correctly and is the right fit for the vehicle. You shouldn't have experienced an issue with an "old part" being that we use the same parts suppliers that supply mechanical components to the majority of import and domestic vehicle brand and manufacturers. Let us know how we can help!

Response from Diamond Warranty Corp.Oct 5, 2018

West, send us an email to [email protected] and we would be more than happy to dig into this to see what happened.

Response from Diamond Warranty Corp.Oct 5, 2018

Glad we were able to help you out on the weekend! If you run into any future car troubles again on a weekend or after 5PM Eastern during the week, simply call our main 1800 number and you'll hear a prompt for after-hours claims service and we'll get you back on the road as fast as we can. Appreciate the feedback!

Response from Diamond Warranty Corp.Sep 21, 2018

Steven, We appreciate your feedback and apologize about your recent experience with us. The claims process with an extended warranty is very similar to that of any car insurance provider. The customer needs a repair, a claim is called in, and the warranty or insurance company calculates an estimate towards the repair. To calculate labor times, we use All Data Pro which is a manufacturer repair guide used by repair shops, insurance companies and warranty companies. All Data displays every vehicle manufacturer's recommended amount of time it should take to complete a repair: diagnosis the problem, removing the failed part, and installing the replacement part. As far as OEM parts are concerned - most vehicle manufacturers no longer produce the majority of parts on a vehicle. Nowadays, auto manufacturers outsource parts from over 7,500 vendors and merely assemble a vehicle. The same parts we use are often times the same supplier that provided the original part for the vehicle manufacturer. Again, we are very similar to insurance. If your insurance company estimates funding $900 in repairs to get the job done, but depending on repair shops some shops can say it will cost $700 and others could say it cost $1200 causing out of pocket expenses. If you'd like, please send us an email to [email protected] and we can review your claim for you to ensure you are satisfied with your repair.

Response from Diamond Warranty Corp.Sep 21, 2018

Appreciate your feedback! Glad to hear everything went well.