DHLReviews of dhl-usa.com

It is impossible to have a smooth import experience with DHL. Despite H.S codes being provided, dangerous goods documents provided and manufacturers certificate uploaded, they continue to insist that they need more information without indicating what information they need. Their automated system is buggy and customer service is non-existent. They keep promising to call me back before the end of the day but never do. I never have these issues with FEDEX or UPS (and I import a lot).

Rude and unprofessional staff. Call center yyelled and screamed at me only for my delivery not to e delivered 3 days in a row .. the first day they bled it on not havining my gate code for my apartment. I don't have a gate on my apartment. So I was angry. Next excuse was no one was home .I stayed home all day for 3 days in a row only to be told Friday my package was on hold. I los money on order and I los a customer .I'm m livid.

US DHL - unreliable untrustworthy company! Do not recommend. Not only their employees don't do their job, but they lie! Waited 2 days for scheduled (and rescheduled after no show) pick up, they promised that driver was coming, and after no show lied that they tried to pick up and nobody was home. Use FedEx or UPS!

Absolutely horrible. I paid premium for a package to be delivered in 3 business days from the date of order. DHL did not pick up the package for 5 days. Their customer service team doesn't understand English. ChatGPT could answer my questions better. Just fire the entire team and bring in chatgpt if you are going to send irrelevant responses. Then they have the audacity to say "Sure, go ahead file a claim, and we will look into it." Why is this company not shut down yet? My local courier service is 100 times more professional and punctual than DHL. I wish I could sue them and drive them into the ground.

I am extremely dissatisfied with DHL's service. Despite providing them with the correct address and designating a package room, they failed to deliver my package to the right location. Furthermore, they are refusing to take responsibility for the lost package and are instead instructing me to follow up with their various partners and channels. The package was stolen after it was carelessly thrown on the roadside near the designated package room, even though DHL had access to the package delivery room. Now, they are attempting to evade responsibility by redirecting me from one department to another, claiming that it is not their responsibility to engage with other departments and channels. This lack of accountability and disregard for customer satisfaction is completely unacceptable. DHL Tracking number 4828823252 From : Hyderabad, Telangana, India To: Bellevue, Washington, USA

I got my order one day late. My original box was severely damaged and repackaged with several items stolen. I am very unhappy and have reached out to the CEO of the UK branch hoping to get a remedy. I don't think I'll ever want them caring for any other deliveries. I hate thieves. I work hard for what I have. Pissed off, Dee Dee USA....

Do not expect DHL to deliver on Friday. Apparently they like to knock off early and just scan all the packages with bogus status (e.g. "Broker has been notified to arrange clearance" when the package cleared customs the day before, and that is in the tracking!) Pathetic, use UPS or FedEx, at least they work a full day on Friday, usually.

I ordered an item from Amazon and that was supposed to be delivered today. Tracking stated it was out for delivery. I wondered why it did not arrive, then I noticed it was shipped by DHL shipping, Then I knew it would be late & delivered to the wrong address. That happens every time they make a delivery. DHL is the worse most unreliable shipping company in the country.