Dharma Merchant ServicesReviews of dharmamerchantservices.com

AVOID AVOID AVOID! Very sketchy mishandling of our account. Dharma allowed a fraudulent terminal to be created with our merchant ID, without verifying its authenticity with us the owners. As a result, our account was hit with fraudulent refunds in excess of $3,000 until Dharma noticed and finally put in security, 3 MONTHS LATER. Even so, they NEVER told us about the breach, instead reprogramming our terminal and reissuing our merchant ID without any explanation as to why. When we noticed the incongruous charges, they claimed it is OUR responsibility for the funds, not theirs. They are on very shakey legal ground here. SOMETHING VERY BAD IS HAPPENING AT DHARMA. AVOID AT ALL COSTS.

Very helpful and great to work with!

Always friendly and efficient

The communication from beginning to end was literally perfect. I'm just not sure what else I could say??? Perfect.

We switched from another provider after extensive online vetting and then telephone contact with the top three companies that had the services we needed. The highest rated company and most recommended from an online review site failed miserably. High pressure tactics and a disconnect in pricing and services from what was advertised. The second company offered similar pricing but Dharma won out based on their virtual terminal application and reporting. Perhaps I got lucky, but the sales agent I dealt with was very knowledgeable about their products. The application process was relatively simple and the approval process did not take long. As with any new vendor, there were minor initial glitches which our sales agent guided us through them same day! Unheard of in today’s world of take a number and we will call you back! We operate a brick and mortar business with moderate volume, about half of our sales over the counter and the rest recurring. Dharma was the perfect fit for rates, services, and reporting for our business.

Loved the support and the way questions were answered.

First of all, let me say...they have the cheapest processing fee and the NOT the best customer service. After repeated calls and emails, I finally got setup, but they can’t download the program on my existing equipment! Wowwww, the equipment they want me to buy is an extra $350+ or cancel the already approved account and reapply with another fresh application. I’ve decided to continue as of now and see what other challenges I’ve to face in the future. Just a tip for the sales team, please respond to the customers email and phone calls, it’s very inexpensive way to keep them happy for a longer term. Thanks and I appreciate all the help and the inconvenience they have caused, because I know God has his blessings on the people who believe and follow him, irrespective of the things that life throws @ you! God bless all the good fellas @ your company! Thanks dharma for keeping the prices low!

Highly recommend