Dharma Merchant ServicesReviews of dharmamerchantservices.com

No need for long explanation about explanation of my situation. I needed a tremendous amount of help and I received it and that's why signed up with Dharma

I love this company! They do a thoughtful and thorough excellent job!

I’ve never had such an awful experience. First off the machine was sent without the cable - it says only to use a specific cable which wasn’t included. When I called I was told it isn’t included and I can’t buy one. Someone else called me back and sent it to me. First 40 minute phone call. Next the machine wasn’t plug and go. It was the wrong machine - the more expensive model (of course) and the tip line wasn’t set up. Another 4 40 minute phone calls. So finally I am told it’s all set. Well.... come to find out the tip line doesn’t work with debit cards. So ..... another round of phone calls. After spending another day trying to figure THAT out .... someone finally s me that this machine can’t take tips on debit cards. So .... after over a dozen phone calls, the wrong machine and a not programmed machine .... I have a machine that I can’t even use in a restaurant. A complete waste of time. You need to call and sit on hold forever to get transfer to tech support. No exaggeration- plan to spend at least an hour or more per phone call. Denieal was extremely helpful, she tried to help me as much as possible. But this company is AWFUL!!!!!! I can’t stress that enough. I am supposed to be sending the machine back and getting a refund for the money charged (for the machine). Let’s see if that happens. What a nightmare.

In 12 years of business I have fielded hundreds of sales calls from processors courting new business. Their sales tactics are typically aggressive and rely on fostering a notion that only they can save you from throwing away your money on other processors that are out to get ya. Finding a company that does not rely on aggressive/tricky sales tactics but instead gives you the information relevant, remains available for follow up questions, and then lets you make your decision without harassment was refreshing and appreciated. Ron Lewis was patient, knowledgable, and wiling to answer the million questions I had as a new E commerce customer. Top notch service.

It was very easy for us to set up service. We're on day 1 today so still can't speak about how that is but getting in was great.

Ron was great! Responsive, thorough, and patient with educating me on the whole process.

We haven't begun using them fully yet, but I was still confused on all the prices associated and what Dharma does compared to the needed accounts with MC Merchant and Authorize.net. As someone new to this, I guess I needed more step by step help. Looking forward to how it grows with us, however!

My customer service rep, Trace, was extremely helpful to me. I am a new business owner and helped me understand what I needed to know and why. He was truly there to help me and not to sell me anything. Of course, I purchased from them and will be using their service. Thank you for the great experience!