Dharma Merchant ServicesReviews of dharmamerchantservices.com

Thank you for being very responsive and helping me get online quickly. My campaign went of without a hitch.

I am vast knowledge in credit card rates, what is offered by various companies, and what gimmicks many of these companies try to play. I researched over 15 companies, trimming down to three finalists. Dharma was the SECOND cheapest when it came to ALL cost associated with processing credit cards in a high-volume single unit restaurant. We went with Dharma because the sales rep simply answered the questions, did not try to "win" us over, and was straight forward. What made the difference is that Dharma does A LOT for society by donating to many charities and being a responsible business. Being a Rotarian, that matters, and we are willing to go with the SECOND cheapest company for what they stand far. They are also a small company with only a couple dozen employees with extremely low turnover (I also researched the company regarding employee satisfaction rate such as glass door). That means they take really good care of their staff...and that matters!!!

Best choice for nonprofits

I love Dharma Merchant services excellent customer service. Denieal is a pleasure to work with.

Bini Bini Nino

Excellent customer service. Easy platform. Gave me better rates than any other provider and helped me to get set up quickly.

It can be time consuming changing payment providers, but overall a smooth experience. Good service. Like the transparent pricing which is difficult to find in this space. Also get the impression that their rates will not change as long as interchange remains the same. Others lowered there regular monthly fee and actually came out slightly less, but I didn't want to make the change only to find things change afterwards.

I started with Dharma in Dec. 2018 because the fees were a lot less than my bank. Tradeoff is a one day delay in payment, but it is worth it is reduced fees. As business has grown I purchased some used Poynt machines and it really didn't occur to me that they are "permanently" linked to whoever the merchant was who had them. I asked the support team for assistance in getting them linked to my account and I can say the team was very responsive and worked on the issue. As you may know some merchant service providers "sell" a Poynt device for a low price if you sign a contract with them and they charge higher fees. These machines are virtually impossible to get switched over because that merchant provider does not want someone else to use their machine. I got assistance from Denieal in customer support and she did a great job and so far I have 2 machines switched to my account. I love the Poynt machines but they are expensive for a small business (hit hard by COVID too) so this worked out great. Thanks for all the help. And one thing, no matter how good you are sometimes things don't go right. For those who had a bad experience with Dharma I think it was just unfortunate because I have had great help from them all along.