DeWaltReviews of dewalt.com

The product fell apart. When contacted support got the runabout for two weeks and then referred to a third party who was equally useless. Product returned and now using another brand.

have, HAD the hand power planer, after 10 mo. of minimal use it shreded the drive belt, ordered new one, tore it up in 2 seconds, sent back for repair or replace, no one answers phones, no one ever at call centers, raise your voice out of frustrations of being behind for MY customers and dewalt hangs up on you, no cussing just getting closer to phone, personally i`m done with dewalt, had 2 different stores that sells dewalt tell me they cant get help or a rep to come to store and terrible service for the stores that sells dewalts procucts. your choice but if this is how they are then they have got to big to care any more.

Initially Dewalt refused to extend the warranty for a product that I registered beyond 4 weeks from purchase because of a postal delay. Which I could demonstrate via the delivery note. After complaining via several emails and two phone calls they eventually agreed. So whilst they did the right thing in the end it was an unnecessarily frustrating experience on my part.

My father has used DeWalt for dozens years. I have been using DeWalt since I was a kid. I know you can face some troubles, but you can't find better tools than DeWalt.

Absolutely stay away from!!!! Just because something sits on a shelf and a customer buys it doesnt mean you screw them Dewalt.Worse customer service I've ever encountered. Stay away from Dewalt!!!!

I bought a grinder with 3 years gurantee, after 1,5 years it stopped working. I asked for service but: 1- i cant have dirct contact with dewalt, only through shops and shops are not allowed to give me dewalt contacts 2- dewalt main office is not located in Holland, nor any email address, you have to call BELGIUM, but you get someone at the phone in Holland, they make it difficult... 3- for gurantee I got informed by the shop that dewalt says the problem is " motor....and not in the gurantee", and when I asked what do you mean by point point point, it can be anything, because if the motor is burned then you smell it, which it does not smell, if it is the components , then should be in the gurantee At the end I could not do anything about it. Dewalt gurantee is a joke. If they were honest, at least they would have made it possible to contact them. If you want to buy dewalt search for service after sale and see if you can reach them. If we are more aware, they cant cheat on us so much Success

don't even know where to begin after a three month journey trying to get my by your company already approved refund. numerous emails and calls. useless to mention that I still haven't received the money Dewalt owes me. work on your customer service!

The polishing machine might be alright (I just bought it), but the product registration to get a 3 year warranty sucks! They have you entering all sorts of information which you need to get from the machine, but trying to work it all out is very difficult, as there are so many possibilities depending on the machine you bought and the area where you live. DREADFUL! NO EXCUSE FOR THIS POOR EXPERIENCE IN THIS DAY AND AGE.