DeWaltReviews of dewalt.com

Het gereedschap werkt als een tiet. Maar de service is ruk. Ik wacht al ruim 3 maanden (en nog steeds) op laders en accu's die bij de gratis lader en accu actie horen. Na meermaals contact te hebben gezocht is het nog steeds niet geregeld en krijg ik geen antwoord meer op mailtjes.

I have purchased several tools from DeWalt, my palm sander started having issues after 6 months, their slogan is WE are DEWALT, and we are GUARANTEED TOUGH®, if they were guarranteed tough, they would have a better warranty than 90-day exchange, I now need to send my tool away and will be without it for several weeks. Should have done more research as I have spent a few thousand dollars on DeWalt tools and should have gone with Milwaukee. They have a better warranty. I am also waiting for DeWalt support to get back to me on another issue after sending them a few emails - no response as of yet. Depending on how they resolve my issues, I may be switching to Milwaukee, it sucks as I am heavily invested into their batteries and did not want to have batteries from two different manufacturers. So far not impressed.

Recht gutes Preis-Leistungs verhältnis. Nur muss man Glück haben da viele spezifischen Artikeln nicht immer in Österreich verfügbar sind.

Customer service at the York Pa location was amazing. Not sure who I spoke with but he was great and took care of my issue fast.

I have bled Black & Yellow for 40 years since it was Black & Decker and I Have 2 of father's all metal saws that still work. However, for the first time, since Stanely's takeover, I have had to wait over 5 weeks for a part to ship from the Canadian warehouse to my local Service Center that normally has taken 7 - 10 days. Nothing against the staff at the SC but the warehouse keeps delaying the shipping of the parts needed. Are the parts in stock at the warehouse?, yes and I know this for a fact because I have an acquaintance at the warehouse who has confirmed the parts are in stock. Because I have had to wait for the replacement parts for for 5 weeks I had to replace the planer with another brand. If the warehouse can't get their act together I will be forced to go to a different color for everything.

I have no idea what has happened to this tool company but it seems to me like the black and decker quality may be working its way into production on the DeWalt line. We have 4 service vehicles and with 1 running DeWalt, 2 running Makita and 1 running Milwaukee. By far the truck running DeWalt gives far more requests for replacement tools as any of the others. Crazy part of that is it is the older truck and gets sent out on less calls. Rediculous. And with a price over any of there competetors they should be be a better product not a worse. For now I guess its time to switch the truck over and i got my doubts that even masterforce would fail as quickly as the DeWalt and Decker junk these guys are selling

End of June 2022 I contacted Dewalt warranty support via email about a 20V XR 1/2" Hogring Impact not having any torque. The tool was about a month old. After sending them the requested information they tell me the impact is out of stock and to contact back in 2-3 weeks. When I contact them back on July 18th, 2022. On July 21st customer service agent Manuel replies to tell me they are still out of stock and ask if I can use the pin-style anvil version instead of the hogring anvil that I have. I replied no, my guys need the hogring style. Nearly a month later on August 29th I recontact Dewalt support about fulfilling the warranty claim. On Sept 3rd customer service agent Analyn Olado replies saying they are still out of stock and again asks me if I can use the pin-style anvil version and again I reply no I can't. On Sept 7th Analyn Olado says item out of stock and to allow 2-3 weeks. On Oct 10th I recontact Dewalt warranty support telling them I still need the warranty replacement impact. On Oct 12th I receive a response from customer support agent Lyn who proceeds to tell me that the item I need replaced under warranty is now discontinued and they don't have a replacement for it. At this point I KNOW they are lying to me. Fed up and frustrated I called Dewalt for the first time to talk to customer support directly. I spoke to customer support agent Leny and told them about all the problems I've been having since June with trying to get an impact replaced. I told them about Lyn, and how I thought they were lying to me about the product. Within 20 minutes Leny confirmed the tool wasn't discontinued, was in stock, and processed the replacement order. Leny didn't seem very interested in all the customer support agents that had given me the runaround for almost 3 months. I've never had to process a warranty on a Dewalt tool and it hasn't been a pleasant experience so I thought I would share it.

Maken een aanbieding waarbij ze een koffer "verkopen" waar je spullen los in liggen omdat de koffer veel te groot is (DeWALT DCK276P3T Combiset). Je mag dan voor 20 euro een blok schuim kopen om je duur betaalde gereedschap vast te leggen. Dit vind ik pure oplichting.