DeWaltReviews of dewalt.com

DeWalt machines are great, but there service sucks bigtime! DeWalt NL (dewalt.nl) just doesn't respond to any contact requests.

Just called in DeWalt Edmonton. My hammer drill is acting up and still under warranty. The guy never talked about anything which can help me in a rush to send me an authorized DeWalt repair guys so DeWalt Edmonton don't have to do anything!! And repair guys charge for what they fix... First time ever I called in and this is what I get. Garbage costumer service!!! Can't claim warranty

3 maand geleden bestelling gedaan van DW729KN. Betaald (+/-3000€), maar tot op heden nog geen levering mogen ontvangen. Voor Dewalt is het zelf niet de moeite om te reageren. Krijgen ook geen reactie op de vraag wanneer deze geleverd zou kunnen worden? Teleurgesteld in Dewalt. Onprofessioneel gedrag!

dewalt was promising a free battery with every garden product in the flexvolt range brought a chainsaw only to find they would not honor the promotion despite my argument that you would not use a chainsaw in doors then brought a tool from usa they will not honor any warranty when i went to registrar it, really is THE WORST back up from Dewalt head office and service dept they don,t want to know CUSTOMER SERVICE UK START GET YOUR ACT TOGETHER WORLD WIDE COMPANY HOW ABOUT WORLD WIDE SUPPORT AND SERVICE NOT WHAT YOU THINK YOU CAN GET AWAY WITH WHICH IS VERY LITTLE IN THE UK WAS THINKING OF SOME MAJOR PURCHASES THIS YEAR IT WONT BE DEWALT THATS FOR SURE MAKITA FROM NOW ON JUST COST YOURSELVES AT LEAST 4 GRAND HOPE YOU ARE HAPPY

Dewalt has come through and supports their products.

I have used Dewalt tools in the past with decent success so I took a chance on a clearance 6gal pancake compressor at HD. Took a year to be able to afford tools for it due to unforeseen health problems in the family, at which time I opened the box and tried it out. An aluminum face plate bent inside the pressure indicator when pressure built up in the compressor and wouldn’t allow the pressure indicator needle to move freely, eliminating my ability to discern the tank pressure, which made it impossible to use without potentially damaging my tools. I called for service; they said I’d have to pay for all parts and labor. Never works once properly and they don’t guarantee a thing. Skip it. Buy quality tools and save your cash.

Op 25 september heb ik een bestelling gedaan bij ToolNation. Een verstekzaag met als promotie een gratis DCD708D2T-QW, Na registratie en goedkeuring heb ik de actie van DeWalt nog steeds niet ontvangen. Meerdere keren een mail gestuurd maar geen resultaat. 6 weken zijn inmiddels 3 maanden. Is toch niet wat je verwacht van een bedrijf als DeWalt! Geen status mail, niets. Jammer. Hopelijk alsnog geleverd

I have used a lot of dewalt tools. I took a chance and bought a dewalt 60gal air compressor. 6 months later, the motor went out for some reason. Ive only used it a handful of times. I called dewalt cs and they shipped me a motor right away. Sucks it went out so quick, but thanks for standing behind it! Hopefully it was a fluke.