DeWaltReviews of dewalt.com

Bei meinem oszillierenden Multitool von DeWalt, sind jetzt das zweite Mal die Kohlen durch (in den ersten 1,5jahren). Gotools sagt DeWalt macht die Retouren selbst. DeWalt verweist auf gese. Als Kunde kann man für eine Garantieabwicklung schon Mal ein paar Stunden und Telefonate erwarten. Sehr enttäuschend qualitativ, Hardware wie service.

I reached out to dewalt customer service because a kit box (a box designed for a specific tool one gets when purchasing a kit) broke and I wanted to ask dewalt how/where to buy another one. The only reason I reached out to them was because their retailers know absolutely nothing about their products, not even talking about the model numbers for spare parts. Calling dewalt ended with a disaster: both representatives suggested I go back to where I purchased the tool and try my luck there, when I explained that it was useless they suggested I look at the manual, which didn't have the information I needed. I was bounced around between departments until BOTH calls were suddenly dropped, after overvan hour spent trying to find the right person whose knowledge level was, hopefully, just a notch above "zero"... So I went on the website and sent an e-mail. I explained my situation in detail, also started and finished the e-mail with the reason for writing it in the first place: need to buy replacement kit box... Unfortunately, it seems that the person who replied to my e-mail had the same mental capacity of those halfwits I encountered over the phone, I say that without any anger and the reason is simple: instead of READING my e-mail, a WEEK after I sent it I received a generic reply which stated that, prior to helping me, I have to provide the model number of the kit box, which is insane because trying to find out the model number of that cursed box was half of the reason I reached out to them in the first place... And it didn't stop there because they also needed the serial number of the battery that powers the kit box and the box itself, proof of purchase of said box and a description of use. Needless to say it was insulting to realize that not a single person there gives a damn or can ever help me, they're not knowledgeable or helpful and, unlike their tools, dewalt's customer service is, quite possibly, the absolute worst one I've ever encountered. It may be the most maddening and the worst THING I ever experienced, period! Words cannot describe just how badly I wanted to throw away all my dewalt tools and never hear the name 'Dewalt' again. Eithe way, my next purchase will not be a dewalt tool, that's for sure, moreover, I don't think I'll ever buy one of their tools ever again, simply because their customer service simply doesn't exist and a good customer service, to me personally, is as important as the tool itself, without it there is nothing, which is what I have now... instead of a new kit box, thanks to Dewalt.

Item brought with 3 years warranty extension option. In reality is only one year: after registering the product the extended warranty was not offered. Trust level zero

I bought a set of 3 compound pliers which were well priced as a special offer. The compound structure adds definitive power to grip. unfortunately I was very, very disappointed with poor width of the open jaws of the pliers which is probably only 30% of the standard pair non-compound for this I give 3 stars. For price, power and quality I give 5 stars

Nieuwe schroefboormachine gekocht. Onder het boren gaat de boorkop steeds openen valt de bit of boortje er uit. Zeer slecht apparaat

I have many Dewalt tools. My tools are all 18v. I have been satisfied with all my Dewalt equipment. Some years ago I bought a cordless Dewalt vacumn model DC 515. Still works great. I liked it so much I bought one for a friend. My friend always complained it was a POS, no suction. I got it back from him and he is right, no suction. I've been trouble shooting it and it is not a battery issue. This morning I called Dewalt Customer Service. Their Rep first told me they no longer support that model and that it was probably bought secondhand. Total BS, I bought it off the Lowe's website new. Customer service bad. I'm finished with their products forever. Will never buy another Dewalt product.

I bought a framing nailer, I was supposed to get a free battery from a promotional offer. It’s been 2 months, only to find out, battery has been returned to sender, cause whoever filled order, is too incompetent to put down correct address

It has been over ten days since I contacted Dewalt regarding a defect in my reciprocal saw. The weight of the larger battery is too heavy (in my opinion) for the saw. The area that holds the battery begins to crack and the battery becomes too loose to make a tight fit. It causes the machine to not run smoothly. The same thing happened to an older model I own. This saw has never been dropped. It is a defect in design. I have yet received an answer from the company and it is still under warranty.