Amazed.com
DeWalt deserves a zero rating!
I wish I could give DeWalt a zero rating! We purchased a leaf blower in July 2021. Also in April 2021, we purchased a brushcutter - a tidy sum for both. As it is a seasonal tool, my husband went to use it yesterday and the Flex volt 9ah battery wouldnt charge. He tried the usual things, ie use a different charger, clean it, etc. After contacting customer service this morning, through chat, evidently, the three-year warranty is only applicable in Northern America and not in the UK. Does that mean the products we purchase here are inferior to those purchased in NA? DeWalt's online chat - what a waste of time that was. The CS person was dismissive, uninterested and really couldn't be bothered. There was no support at all. He was just told, 'Sorry for your experience. The battery doesn't come under the 3-year warranty. Can I help you with anything else?' Not even a suggestion of that's not right when the battery has had little use due to the nature of the product, ie seasonal. Let's see what we can do for you? For example, have you tried to do A to Z? Let's see what you can do to repair it or where you can get it looked at. Absolutely no help at all. Customer Service is bereft at DeWalt for sure. I would suggest some customer service training - online courses are available! My husband is a long-time loyal user of DeWalt products and currently has 13 items still in use. But after his interaction with DeWalt's customer service today, has said he will not be replacing any of these items with DeWalt products. What has happened DeWalt? You were at the top of your game. In Northern Ireland especially, there are an awful lot of trades people that are using DeWalt. We will definitely not be recommending DeWalt again. Very disappointed 😞