DeWalt is an American worldwide brand of power tools and hand tools for the construction, manufacturing and woodworking industries.
DeWalt (dewalt.com) has 337 customer reviews on Five Star Index, with an average rating of 1.5 out of 5.
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Roger H.
UPDATE 060624. Still not got anywhere: now 4 weeks since first contact. Still going around in a stupid loop of nothingness with Dewalt despite probably 30 emails plus calls! What happened to customer support? Bought a new flexvolt strimmer which was £430 it worked twice! And getting them to replace it or collect for repair is awful! That was unfortunately my last Dewalt purchase
Khalid A.
Ik heb bij toolstation en multitool besteld en zou en accu gratis erbij krijgen via de walt dus hele inschrijven en de hele mikmak en bellen nu bijna een maand en nog steeds niet De accu ontvangen en daardoor kan ik mijn multitool zonder accu niet gebruiken voor mijn werk ! Als er 0 ster was had ik op gedrukt service en klantvriendelijkheid 0.0
Barry M.
Loved them for over a decade. All my tools are dewalt and I’m tossing them for i don’t really care what ryobi or something. Their customer service is hot garbage. It took over an hour for a answer to a simple question that they made me jump through hoops for. I’m taking it personal because I talked up their products and they can’t help at all regarding issues with their products.
Chris P.
Well sell a battery with every tool for starters
Andrew K.
90 day money back guarantee? They said it would take up to 3 months to get a paper check refund in the mail when I paid with a debit card! This is unbelievable
Stephen G.
DeWalt boa lakeland boots fell apart after 2 months . No joy with refund not even a reply.
Nate
I've been buying dewalt for 25 years i currently have 9 battery tools and I just bought a new dewalt drill and driver combo and its garbage. The batteries last for a couple minutes in the Sawzall jigsaw grinder seconds in the skill saw...and I've been trying to talk to anyone there for 4 days but i guess I don't matter, millwaukee replied to me within 24 hours so dewalt doesn't care about my 25 years of loyalty and support they don't care enough to even respond to my emails. They can have there garbage tools back and im going to buy all new Milwaukee because they answered when I had a question....dewalt is to good for their customers....to lazy to show me the most basic courtesy and their battery life does not compare to millwaukee so dewalt is officially fired. Not that they care.....it really bugs me because I genuinely love dewalt tools but I'm not spending a few hundred dollars to charge 2 batteries 3 times a day, that's ridiculous and they don't even care to acknowledge that there is a problem and all get is a generic computer generated response....fired!
Wilky M.
I committed to dewalt and bought lots of power tools, a chainsaw, a trimmer, a blower and a brushless lawnmower. The batteries that came with the lawnmower were the old technology instead of what they were promoting. They last almost 2 summers before I couldn’t even cut my entire lawn which is not big by any means. I used the warranty and they sent me two new old batteries instead of new tech batteries they were promoting. They were also not enough. Maybe they sat on the shelf for years or were refurbished. Now I have 4 20v batteries that I can barely finish cutting my grass with let alone trim and blow. DO NOT GO TO BATTERY OPERATED LAWNMOWERS! It costs more to by new batteries than a new lawnmower. STICK TO GAS PEOPLE!!!
