DestinaHolidaysCustom made tour packages, Sightseeings, Hotels, Cruises, Group travel.Our tailor-made itineraries are curated to accommodate all your travel requirements and to give you a wholesome experience.
DestinaHolidays (destinaholidays.com) has 548 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.
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J G.
Easy process online, but VERY difficult to get ahold of someone for flight changes even though the website says someone is available. Had to resolve issue directly through airline, as an agent through Destina never responded until days later unfortunately.
Adio
EFFICIENY BY FOLLOWING UP ON BOOKING FOR VERIFICATION
Christian
The process was easy going but it was strange to receive a phone call asking additional information for payment( ptotos of my CC and authorization)
Response from DestinaHolidaysApr 24, 2023
Dear Christian, We asked for authorization from the CC owner, when the travelers are using someone else credit card for the purchase of the tour package.
Svetlana D.
Thank you. So quickly for the best price
Edvin R.
Major SCAM ALERT!!! I booked with them for a trip to Europe. I needed to cancel. They charged half the amount of my ticket in fees. Asked for a detailed bill instead I received the worst customer service ever. Asked for a supervisor and we got nothing. The guy claiming to be based in Toronto and in TX at the same time. They are not worth your money. BBB rating is F. Will file with BBB. They don’t even deserve 1 star. Reply to Destina Holidays. You are saying now that you understand my frustration but the opposite is true. You are not addressing any of my concerns raised. The horrible customer service using lewd language, me not actually giving consent to cancel as I stated in the email I wanted to weigh my options, I asked to speak to a supervisor and the rude mouth person who would not do anything else. Is it the penalties issue?! Of course it is! Where in the world u see a company charge this kind of exorbitant amounts for no service or lack there of. The only person that we talked because we were not allowed to talk to anyone else actually taunted and dare us about doing this exact thing. So now I am doing exactly what I said I would do, to expose you for what you are so that others don’t fall into your schemes. You are trying to normalize something that is neither fair or good service and I see you take absolutely no responsibility for scamming people. Do give out a detailed bill of your services provided with the exact amounts attached to each service. Can you do that? This is what I asked on the phone as well and got nothing. Called several times and the only guy answered both from Toronto and Texas saying don’t call here anymore. A true sign of a scam. Prove me wrong. Tell me I wasn’t wronged by your service instead of helped.
Response from DestinaHolidaysApr 21, 2023
Dear Rucaj, I understand your frustration, you want to cancel the ticket & do not want to pay the cancellation penalties. yes our phone calls are answered from Dallas TX & Toronto ONT.
Haja T.
Good customer service
Bonnie
My flight was cancelled, and the process to navigate whether I would get a refund or try to rebook was quite confusing. Your company informed me to contact Air Canada, when they told me I needed to speak with you, this was frustrating trying to figure out how to recover the cost of the canceled airfare. Once I spoke to Austin, the process was much easier. He resolved my issue quickly, same day in fact. His service was great. I would consider contacting your company in the future for airfare, whereas before speaking to him I was quite frustrated with your company and would not give you my business again.
J C.
Pretty efficient & price was below airline quotes
