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DestinaHolidays (destinaholidays.com) has 548 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.
Also known as
destinaholidays.com
Website
destinaholidays.com
Category
Activities & Tours
Location
Dallas, Texas
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 31% of reviews.
Latest
Most recent review: September 2026.
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Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
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Answered questions and also got back by calling when they miss my call ..they do call back to their customers which was best part
SL
Stephen L.
Horrible
Horrible. I booked and paid a 24 hour reservation fare guarantee. Upon recieving the fare guarantee , I followed the prompt confirming booking, And received a confirmation email with a confirmation booking number saying my tickets will be with me within 24 hours.
This is about 10 minutes after paying for my " fare guarantee" .
With my booking confirmation, I started booking car rental, hotel, and excursion. 24 hour pass and no tickets. I check on my booking at it says "processing" . Atvthis point my 1st email is sent and response stated they needed more time to book and my tickets will be with me
soon.
24 hours later, no ticket. I call to be told I didn't confirm my booking, to which I present my booking confirmation email and booking confirmation number.
Guess what, the fare has jumped significantly. I provide 6 more emails proving confirmation and fare guarantee aswell as proof of confirmation within 10 minutes of my 24 hour guarantee window.
Customer service has been absolutely useless, they are refusing to honour their price, they want me to pay significantly more than my confirmed booking price. And as of now have offered me only my booking guarantee refund.
I have proof of timing, proof it was booked 10 minutes after holding it and corresponding emails, booking
confirmation numbers . Original hold was on the 8th at 2:00 pm and completed booking with reference at 2:10 pm .
It's been a disgusting experience with even the person Who has responded to this completely ig wrong all proof and evidence of their incompetence .
Horrible. Unhelpful. Incompetent.
Response from DestinaHolidaysDec 12, 2024
Dear Lingard,
I have investigated your case and here is what we can do for you
a - You booked with an option to HOLD the reservation for next 24 hours on Dec 8th Sunday @ 2PM EST for C$2278.67 (Book & Hold).
b - You even paid $15 extra to HOLD the reservation for upto 24 hours.
c - But, if you wanted to proeed with issuance, you should have notified us to proceed with the issuance.
4 - You contacted us on Dec 11th for first time for the tickets, which is 3 days after the date of booking, instead of Dec 9th 2024 2PM EST
Now the current fare is C$3941.57 (difference of $1662 more)
Please note --our fares are guaranteed on same day of reservation - this is the standard global rule, but with a $15 extra, we allowed an addiyional of 24 hours
which ended on Dec 9th at 2PM EST
Sorry, at this time, you have to pay the difference as it is not our fault.
Customer Support.
CO
Consumer
Prompt and helpful
After making reservation, I asked customer service how to add TSA pre check number and other info to the ticket and they responded ASAP and offered to go extra mile and add the info.
Response from DestinaHolidaysDec 9, 2024
we appreciate your review.
Thank you.
DA
David
All good so far
All good so far. Glad they provide customer service number and hope it will be useful if needed.
JB
James B.
Best price and trustworthy.
Best price and trustworthy.
MJ
Mirza J.
Hassle free & best price
Hassle free best price - It was so easy to reach their support team. Initially felt it was too good to be true but when I got the confirmed tickets I was shocked. Will use their service again for sure.
GA
Gary
Easy to book a flight.
Once the flights were selected it only took a minute to confirm the purchase. Found your site much easier to use than other sites I booked with on this same trip.
