DeskyReviews of desky.com

Fantastic product and service! I purchased the desk early last year and then the chair later on (super comfortable by the way). The team answered all of my questions and were super helpful. I will be back.

I just recently bought a monitor arm and I’m really happy about it! Prior to my purchase, I reached out to their customer support team for some queries and they recommended me the heavy duty Ultrawide monitor arm, which I am really satisfied! This arm is actually really good for lighter weight monitor or if you’re considering upgrade larger screen monitors in the future!

My experience with them was unfortunately very poor and flabbergasting. After placing an online order, they wanted me to send by email a copy of my ID and bank card, allegedly because their system flagged my card as high risk. They did not ask me to call them, or provide a secure mean to verify information. This is a pretty serious accusation without a basis, not to mention a violation of basic standards of cybersecurity and identity protection. What followed was a month of distressing calls with them to recover my money, which eventually was resolved by the credit card company because of course, I did not try to scam Desky! They never took responsibility or apologized for what happened. Think twice before ordering, there’s nothing worse than poor customer service!

Purchased Vanguard chair and it was delayed 2 times after showing up for delivery due to the sorting facility assigned package to the wrong driver. Terrible customer support as the manager hasn’t replied to my emails for the last 2 days. They use an unreliable shipping service, so your order may not arrive even after 9 days. I spent hours on hold with the shipping company’s customer service. It has been a terrible experience.

I placed an order with Desky on October 11 at 12:16 a.m. and realized soon after that I chose the wrong color. Within two hours—at 2:54 a.m.—I contacted their support to correct the color on both the Desky Minimal Under Desk Drawer and the Desky Dual Hardwood Sit-Stand Desk (72x30). I received no response for over a day. On October 12 at 6:37 p.m., Desky shipped the order without ever acknowledging my request. Their first and only reply came the next afternoon, on October 13 at 12:20 p.m., saying they could process a return but that I would be responsible for the return shipping costs. That response was disappointing. I made my change request within two hours of purchase and more than a full day before the order shipped. If Desky has staff available to pack and ship orders on weekends, it’s reasonable to expect they can also process a same-day correction. Mistakes happen—it’s how a company handles them that defines their service. Charging a customer for return shipping when the issue stems from their lack of response is simply unfair. This experience showed a lack of flexibility and communication that I wouldn’t expect from a company at this price point. I hope they improve their customer support so others don’t have to deal with the same frustration.

I bought rollerblade caster wheels for my secret lab chair as their wheels were not fit for use with my chair and being a bigger guy. The desky wheels were a beautiful upgrade!

EDIT: Im responding to their response below. Their response is also a facade. I emailed the CEO directly, and he never acknowledged or responded. They are fully aware of the issues and I also haven't had anyone respond back. Complete failure. If I could give zero stars, I would. My entire experience with Desky has been a nightmare from start to finish. I purchased a desk for nearly $2,500, expecting a premium product and reliable service. Instead, what I got was frustration, dishonesty, and a complete lack of accountability. The desk didn’t work properly, so I returned it. Desky themselves arranged and managed the pickup from courier to warehouse. Despite that, they claimed the product arrived back “damaged” — conveniently absolving themselves of responsibility and giving them an excuse not to honor a full refund. To add insult to injury, they offered me only a $250 refund on a $2,500 desk. That’s essentially pocket change for what was supposed to be a top-tier product. They’ve refused to make me whole, even though the damage clearly happened under their control during the return shipping process that they managed. Their customer service has been nothing short of dismissive and condescending. Instead of acknowledging responsibility, they’ve pushed blame back onto me — the paying customer — despite the fact that I never once controlled the return process. Every interaction has left me more frustrated than the last. This company does not stand behind its products or its customers. They hide behind technicalities, deny responsibility, and treat buyers as if they’re expendable. For a brand that claims to sell high-end office equipment, their service feels like the cheapest fly-by-night operation I’ve ever encountered. Bottom line: Do not buy from Desky. If something goes wrong, you will be left fighting tooth and nail to get even a fraction of your money back. There are plenty of other companies in this space that understand what customer service actually means. Save yourself the headache and shop anywhere else.

Love the quality! It’s so stable and solid. The feel of the wood is perfect. It was so easy to assemble and the steps provided were amazing. The price was definitely worth it, I know it will be the last desk I need to buy for a very long time if not ever. I would 100% recommend. I get compliments on it with everyone that sees it.