Designer FramesReviews of designerframesoutlet.com

Product is great. Good lab work. Probably 5 star. However, the delivery process is weak. First, it doesn't even state who is going to deliver, usps, fedex, ups, etc. Just gives you a tracking number. Then you have to search the various sites to see if they have a package to deliver. Crazy. Last delivery took a week to figure it out. Then had to have package redelivered. And some messaging with designer to help figure it out. Just say, "delivery by _______". Fill in the blank and provide tracking number. My last package was usps, the previous one fedex. Just say which service when providing tracking number!

Love my glasses , just took a while to get to me....

I purchased a pair of Giorgio Armani Eyeglasses AR7156 on 8/11 and the checkout was quick and simple. The glasses came about 2 days later. And since then, I have tried to contact them for a refund since they are not the glasses I thought I was ordering. I have emailed them 3 times, at "return at designerframesoutlet.com", "customerservice at designerframesoutlet.com", and on their customer service link on the website. (Trust Pilot doesn't allow you to type in the actual email address in these reviews so I had to literally spell out "at" for the "@" sign in the above email addresses for that company. It's been almost a week and I have not heard back from them at all. It's disappointing to think that all those great reviews were not a reliable source for my decision to make a purchase with this company.

Great 👍🏻 Good job Thanks 😊

Have a problem with the glasses we ordered. Issue is with the prescription not being correct. Process is to have Eye Doctor provide prescription and Designer Frame makes. Simple unless it is not correct. The company is unresponsive and with no phone support or customer service the whole ordeal is frustrating and i would recommend avoiding doing business with this company.

Terrific service! Love the glasses. They are perfect!!!

Excellent experience.

I love my glasses