Designer EyesRetailer of designer sunglasses, eyeglasses and optical prescriptions. Including Cartier, Dita Eyewear and Jacques Marie Mage. Authentic & Authorized Retailer
Designer Eyes (designereyes.com) has 271 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
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Waldemar M.
bad quality, my order comes damage. An the customer service is horrible.
Response from Designer EyesDec 31, 2020
Hello Waldermar, We apologize for any inconvenience. Furthermore, if you wish to return the item we will refund your account immediately.
M D.
I've been trying to reach out to get an item returned cause I don't like how it looks and no one picks up the phone, they've removed the customer support widget, and emails are never returned. I just want to return the item and be done with this company, CoolFrames will continue to get my patronage instead. Edit; I recieved a response on here that misses the point. You guys have terrible customer service. No online widget, no one answers the phone, no one answers emails.
Response from Designer EyesDec 8, 2020
Hello Michael, Please note you sent us the Request for return on Monday, December 7th at 10:13AM EST and Posted your review at 6:39 pm EST. We understand the frustration when you don't get an answer instantly, but we approve all requests for returns within 24 hours on business days. Requests sent on weekends are approved within 24 hours on the next business day. Please refer tou our website at https://www.designereyes.com/pages/returns for more information on Returns/Refunds. We would like to offer our most sincere apology if we didn't meet your expectations in a timely manner, and certainly hope to be of service in the near future! Edit: We understand your concerns, we just talked on the phone, we approved your request within 24 hours. We again apologize but we have been assisting you as best as we can . But we appreciate your review, we will work tirelessly to make things right, faster, and easier. Best Regards, Customer Support
Anton
Authentic and quality products!
S J.
I really would like to order a pair Cartier glasses from your website but I am nervous about the authenticity of your items. Anyway that you were able to confirm that these items are real?
Meri
Purchase with caution. I returned my item simply because the sunnies were too large for my face. They refused to provide a refund on receipt and claimed sunnies were worn and damaged. Had them on for a whole of a minute before they were put in their box and shipped back ??? Never got a response or my money back
Response from Designer EyesMar 10, 2021
Hello Meri, We truly apologize for the inconvenience. we submitted a full refund to your account, eventhought it took a month for us to receive. Most likely the frame got damaged during return shipment. Let us know if there is anything else we can assist you with.
Jesus M.
I like this place they have plenty of designer shades thanks to their four payment plan I was able to get the glasses that I want
Linda C.
Really like my glasses
Drew R.
Price, shipping and service from Designer Eyes was excellent. I would happily buy from them again.
