Designer EyesReviews of designereyes.com

Response from Designer EyesJun 15, 2020

Hello Bobby, thank you for taking the time to provide us with your feedback, we value greatly all feedback that we receive, good or bad to help us in our thirst to improve. After looking at your order history we see that your Frame was fully refunded the same day it was received. as per your prescription, one of our sales Rep explained to you they are non-refundable before you placed the order and you agreed to continue with your order. Even though lenses are non-refundable, as a courtesy we refunded the amount paid for your prescription. The refund took longer than expected because we had to override our system. It was never our intention to make you feel you wanted to receive an extra refund from us, but we made an exception for you and that took longer to process. Thank you for the opportunity to address this matter with you. If you have any questions, please contact us.

Response from Designer EyesJun 15, 2020

Good Morning Michelle, thank you for taking the time to provide us with your feedback, we value greatly all feedback that we receive, good or bad to help us in our thirst to improve. We’re very sorry that your experience was nowhere near our usual standard. Unfortunately, due to the current situation Globally processing time is taking longer than usual (usually 2-3 business days/ Currently 7-15 Business days), but clearly in this case we have fallen short of this. Your order DE5233 was already received, we hope you are enjoying your Celine shades during these hot days. I appreciate that after a poor experience, the overwhelmingly positive reviews for the business that are on here might appear out of sorts, but I can assure you that Trustpilot takes the authenticity of reviews very seriously. I am sorry that your experience did not measure up to the same standard as other customers and hope that in our further correspondence we can assure you of our high shipping and customer service standards.

Response from Designer EyesJun 15, 2020

This is in response to your inquiry regarding the cancelation of your order DE5201. Please accept our sincere apology for any inconvenience this matter may have caused you. We are aware of the frustration and disappointment caused when we do not live up to our commitment to safe and reliable service. An apology is no substitute for good service, but I want to offer one on behalf of our company. The item you ordered was sold out due to high demand for the product. We wished we could get the item from the manufacturer but they already had the item on backorder until next year. We appreciate your reporting this matter to us. It helps to know the kinds of difficulties our customers have so we can work toward improvements. The information you have provided will be shared with management as they continue their efforts to improve service performance. Thank you for the opportunity to address this matter with you. If you have any questions, please contact us.

Response from Designer EyesJun 15, 2020

We’re very sorry that your experience was nowhere near our usual standard. A full review of the circumstances that lead to this situation is already underway in order to ensure there is no repeat of the issues you faced for others. Unfortunately, due to the current situation Globally processing time is taking longer than usual (usually 2-3 business days/ Currently 7-15 Business days), but clearly in this case we have fallen short of this. I am sorry that your experience did not measure up to the same standard as other customers and hope that in our further correspondence we can assure you of our high shipping and customer service standards.

Response from Designer EyesJun 15, 2020

This is in response to your inquiry regarding the cancelation of an order. Please accept our sincere apology for any inconvenience this matter may have caused you. We are aware of the frustration and disappointment caused when we do not live up to our commitment to safe and reliable service. An apology is no substitute for good service, but I want to offer one on behalf of our company. We appreciate your reporting this matter to us. It helps to know the kinds of difficulties our customers have so we can work toward improvements. The information you have provided will be shared with management as they continue their efforts to improve service performance. Thank you for the opportunity to address this matter with you. If you have any questions, please contact us.

Response from Designer EyesJun 15, 2020

This is in response to your inquiry regarding the cancelation of an order. Please accept our sincere apology for any inconvenience this matter may have caused you. We are aware of the frustration and disappointment caused when we do not live up to our commitment to safe and reliable service. An apology is no substitute for good service, but I want to offer one on behalf of our company. We appreciate your reporting this matter to us. It helps to know the kinds of difficulties our customers have so we can work toward improvements. The information you have provided will be shared with management as they continue their efforts to improve service performance. Thank you for the opportunity to address this matter with you. If you have any questions, please contact us.

Response from Designer EyesJun 12, 2020

Hello Igor, we truly appreciate your positive feedback and we are thrilled to know you had a great experience with us. We hope to hear back from you soon! Designer Eyes.