DermavenueReviews of dermavenue.com

First complaint- impossible to get someone to talk to. I ordered TNS and when i opened it I realized that it wasn't dispensing correctly-one side of the cream wasn't coming out. I heard from another company that they had received a bad batch of TNS . They would not exchange it for me because it was past the 30 day time .period. NEVER ORDERING FROM THEM AGAIN.

I have purchased from DermAvenue online on three occasions. They have the absolute best deal on TNS Advanced Serum - three for the price of two. When I had an issue with one of my orders, I emailed customer service who immediately sent me free shipping return label. I sent in the product with a defective pump, and DermAvenue replaced it with a brand new bottle. I am very happy with this company and hope others can experience the great deals and excellent customer service like I did.

I just placed my first order for Neocutis products and received my items very quickly (2 days). I did pay for VIP shipping. I will open my products this evening and am very excited. I've read the negative comments pertaining to Neocutis Journee (previously named Micro Day). This product was reformulated to no longer include chemicle suncreens. I've used Journee for over a year and it is a wonderful moisturizer with a mineral base sunscreen. Additionally, I've read negative comments about Dermavenue not being an authorized retailer for Neocutis. Dermavenue is clearly listed on the Neocutis website as an authorized retailer. This is my first time ordering Neocutis products from Dermavenue. I did have an issue with a discount code not working. The Dermavenue customer support via chat was superior. Gustavo was very helpful, knowledgeable, and friendly. He sent me an invoice for the Neocutis product and included the discount. I am very pleased with their customer service. I've also read comments about malfunctioning pumps on Neocutics products. I use to purchase all my Neocutis products from my physician's office. I had to return 3 products because the pump didn't work. I've also had to return 2 Neocutis products because the chrome coating started flaking off and getting everywhere. This is not Dermavenue's problem. This is a Merz Aesthetics/Neocutis proplem. I've dealt with both Merz Aesthetics and Neocutis customer services. Dermavenue has both beat by a long shot. I did not have positive experiences with customer service representatives at Merz Aesthetics nor at Neocutis. Let me end this review on a positive note. Neocutis products are amazing. They work and are the best I've used and I'm in my mid 50s. Yes, Neocutis is expensive but in my opintion, they are worth the cost. I just love Neocutis skin care.

I had been ordering Neocutis from Dermavenue for several years. Recently the day moisturizer has dramatically changed. While it use to be rather thin and easy to apply, it is now thick and stains your clothes. I called the Neocutis company and they do not recognize Dermavenue as a recognized distributor. As their products counterfeit? I don't know but the products have changed.

I love this company. 56 years old living in the Florida Sun. I found DermAvenue two years ago. I am over the moon, excited and so thankful to this company. They have great specials, gifts, and customer service is incredible. They have been nothing but professional and fulfilled all my orders, and I will never go anywhere else. Thank you thank you thank you.

I ordered Revision Vitamin C 30% - The product arrived within 5 days of ordering. Very happy with my purchase and will continue to buy from Derm Avenue.

I recieved my order and a tinted product was sent instead of the non-tinted one I ordered. They are charging me $6.99 for a return fee and $5.99 for a return label fee! I will never shop there again. Try Derm Store instead.

Buyer Beware. Placed my first & LAST order w/ Dermavenue about a month ago, paying add'l for fast shipping. I did Not get my order on a fast track & to date have never received all ordered items. I've called (no one ever answers) & emailed their Customer Support Dept numerous times without a response from anyone. TERRIBLE company.