DermavenueReviews of dermavenue.com

Shipped the same day I placed my order. Arrived 2 days later perfected condition, authentic product. I was a little worried after reading some reviews, but I will definitely order from again

I was sent 2 incorrect items, and they refused to exchange them. I will never buy from them again.

Super sketchy. I used them for years and was happy. All of a sudden, I received the same product. I’ve been using for years in a totally different packaging. I did my research to see if Jan Marini changed the packaging and they haven’t. You can’t get a refund with this company, only store credit, but there’s no point in getting store credit if it’s fake. And suddenly there’s no way to contact them anymore. They used to have a phone number you could call. I talked to somebody before who definitely sounded like they were out of California. I feel like I’m dealing with a completely different company all of a sudden. It’s so strange.

They're based out of China, don't bother. Your mailout is sent from whatever distributer. Good luck with your refund

It never worked upon arrival even after charging.

RISKY BUSINESS Ordered Skin Medica TNS advanced+ serum, buy 2, get 1 free for $600.00. This stuff isn't cheap so I tested the dispensers upon receipt. 2 of 3 did not dispense anything from the lotion side until 6-8 pumps later. Only the clear serum came out thus wasting 6-8 pumps of the clear serum. The white top does not sit straight on the bottle. Possibly the contributing factor? While I may have paid less, I ended up with less product. They refund you only if product is in original package. Well, obviously I had to open it to know it wasn't working. The shipping was fast and the order was accurate.

I ordered product and on January 8 got an email saying it has shipped. When I check tracking it shows a label was created January 8 but no other updates. I tried emailing twice and got no response. Also tried calling and got a "no one is available" message.

Waste of money and the fact that they don't do refunds means they don't stand behind their product. Buyer beware!