DermavenueReviews of dermavenue.com

Response from DermavenueAug 16, 2021

Hello, sorry you had difficulties navigating our mobile site and thank you for your suggestions. We are currently looking into it. Have a great day DermAvenue

Response from DermavenueAug 3, 2021

Cathy, I looked into your order and it looks like we shipped you the wrong item but quickly rectified the issue and shipped you the correct one. I apologize for our initial mistake and would like to make it right by sending you a free gift. We value your business and wouldn't want to lose you.

Response from DermavenueJul 7, 2021

Hello Ashley, we reviewed your order and you are indeed correct, we are apologize for this oversight. We have refunded you the shipping charge you paid for and also sent you an email with some additional offers as an apology. Thank you so much for your order.

Response from DermavenueMay 4, 2021

Hello, we apologies for any confusion regarding our discounts. While we do not know exactly what you are referring too, if you would like you can give us a call and we can explain the issue at hand. If we are at fault, we are happy to correct anything mishaps that may have occurred. Thank you for your order. DermAvenue

Response from DermavenueApr 12, 2021

Sandra, we accidently sent your order via DHL Express and not FEDEX 2nd day as you had requested. Your order is do to arrive tomorrow, but we will go ahead and refund your shipping fee and send you a Free $78 Neocutis product for your troubles. We hope to keep you as a loyal customers.

Response from DermavenueDec 29, 2020

Hi Loretta, thank you for your feedback. Shipping is free for orders $99 and more. Considering we offer the most competitive pricing when compared to other authorized resellers, orders under $99 we have to charge shipping. We also offer price matching if you happen to find it cheaper elsewhere. Thanks again, Dermavenue