DermavenueReviews of dermavenue.com

Response from DermavenueMar 1, 2021

Hello! Thank you so much for the feedback. To use your rewards, click "Rewards" on the menu bar or at the bottom left side of the website, there is an icon for rewards. Once on the rewards page click "ways to redeem." then click "Redeem." From here there will be a slider to adjust how many points you wish to redeem for x amount of dollars. Once you choose, it will generate a coupon code equal to the value you chose to redeem. You can then use this code at checkout. We will also email this information to you directly! Thanks again for all your orders and have a wonderful day. Dermavenue

Response from DermavenueMar 1, 2021

Hi Diane, Sorry you had a reaction to the Neocutis product. We tried to contact you regarding your return. Please reach out to us at [email protected] or give us a call at 8008053752 between the hours of 9am to 5pm Pacific Time and we can get this handled for you. Thank you, Dermavenue

Response from DermavenueFeb 24, 2021

I have looked into you order and apologize. We order in such large quantities that SkinMedica includes some Not For Resale product within in our shipments because of the size of the order as a promotion to us. They then sometimes get mixed into our live inventory. I see that you also received a good amount of gifts which we hope you are enjoying. We will gladly ship you a replacement without the stick on it and rectify the issue.

Response from DermavenueFeb 24, 2021

Hi Kim, Our apologies but we had to partial your order due to a backorder that happened, We sent you tracking for the remaining product and it has been in transit. We hope you enjoy your free gift. thank you, DermAvenue