DuraPro HealthReviews of dentalplanet.com

Excellent service, as always!

Estoy muy satisfecho con el servicio ya que entienden mis necesidades, excelente trabajo

After receiving communication from Dental Planet we were able to work out the problems with one of the chairs that I ordered. I appreciate Dale's help in getting this put together and am changing my review status. Thank you Dale for your help in taking care of my concern. The team at the office appreciate it as well and are grateful to be able to work with a fully functional chair. Thanks! I have ordered from Dental Planet in the past and have had overall positive experiences. This transaction has been the polar opposite. I ordered four patient chairs through Dale and when they finally arrived weeks late, the chair base was white and not the black that I had ordered. My team liked them so we decided to keep them. When I informed Dale of this, there was no response, no offer of a partial refund, no offer to replace them with the correct chair, and not even a call to apologize for the mistake. One of the chairs is already leaking oil and it has been very difficult to even get a return call. When we did get a return call from Dale, he said that only parts were covered in the warranty but labor was our duty to pay. When their ads talk about the warranty, it only states, "Warranty: 1 year". Nothing is mentioned about parts or labor or both. Extended warranties are available to purchase, but nowhere did it define what their standard warranty was. Without our authorization, and weeks after our original complaint, Dale sent a repair man to our office who took apart the chair, found the problem, and then demanded to be paid. We said that Dental Planet would be the one to pay him, so their repairman left with the chair in pieces in the operatory. We thought they might actually be trying to help correct the faulty equipment, but apparently not. There has been no real effort to solve our concern and need. It seems that the sale is more important to Dental Planet than the service. As I mentioned, I had had positive experiences in the past but with the changes that I assume have take place at Dental Planet, I'm not sure if I will ever be able to order from them again. If this is how they treat their clients, especially repeat clients, they have become a company that I don't believe I can depend on to be there for me.

1. It took four months for my purchase to arrive. 2. Parts were broken and the dental chair doesn’t recline. 3 it took them another two month to ship out the parts that’s broken again. 4 finally they shipped out the replacement parts that works but sent the wrong foot pedal that doesn’t work properly with the chair. It works only manually but the presetting button doesn’t work at all. 5. Sales replies super slowly. I have to follow up three times for him to reply once. It’s like this almost everyone. In summary, I wouldn’t buy from dental planet anymore.

Service and delivery were great!

Very prompt and extremely helpful

Very friendly staff !!! The treatment was painless. 😀 Thank you very much !!!!

Thank you so much. I didn't have to wait 2 months to get my order. Came right on time.