Dr. Oswald G. Warner J.
I received broken items twice which…
I received broken items twice which delayed placement of my compressor! I was told the old and broken unit would be removed!! They are still in my office!! The company hired by you didn’t know how to place the compressor.. I suspect they may have delayed things so you had to rent the loaner!! It was a horrible experience and I will not recommend your company or the company you hired to place the compressor!! I worry everyday that this may not be the end of my problems with this compressor!! My flooring and carpet has to be replaced due to the damage of your incompetence!! Pissed off over here!!! …
Response from DuraPro HealthOct 1, 2021
We are very sorry that your equipment was damaged during freight and we did not meet your expectations. Please know that your situation was an exception. We always aim to deliver a great experience and have worked hard to resolve all of your concerns internally and with the freight company so that our company can maintain its standards. We did reach out to you to make arrangements for removal of the damaged unit. Please respond at [email protected] or call 866-815-7606 so that we can resolve this matter with you.