DuraPro HealthReviews of dentalplanet.com

I purchased a refurbished dental chair (Forest 3900) last October. The original delivery date was delayed and I understood the problems of COVID, supply chain issues, driver availability etc, but I have problems with the Dental Planet team not informing me before I reached out to them as to the status of the delivery. After delivery, the chair is not totally functional, the gear or whatever on the right is worn, not funtional and I have called and pleaded with the sales department ( wrong dept, I know) and finally service or parts dept and it appears that the attitude that that's my problem not theirs. I know that the warranty was for a certain period (90 days?) and now it's over 6 months and the issue has not been resolved. I know that it was refurbished but my old chair had issues as well but I would still have the cash in my bank account. I am truly disappointed and would not recommend Dental Planet to a dental colleague.

I was trying to use some credit for an item Dental Planet had “purchased” from me. Many communication issues. Went so far as to disassemble my dental chair to take pics for reupholstery, but couldn’t get a response as to whether they could do it or not (I would have been spending $1500 after using my credit). Finally just decided to place an order for supplies to use up the credit. Many, many emails ensued. Most items out of stock. They sent some of my items to someone in another state. If I hadn’t stayed on top of it, I probably never would have gotten most of my order. 2/5 stars is being generous.

not helpful in installation of chair

Everything was great until it came time to actually install the machine. I should have known by the run around about the tech that would install it. I was willing to have my local tech take care of it. I instead paid for their tech who changed the install date several times. He also left the old pan sitting in my first operatory instead of the designated area (very empty rear of the building). Instead, every patient and parent had to walk by it on the way to their appointment. It has actually been about a month since that delivery and the pano still is not working correctly. He knowingly installed a bent guide rod and did not alert anyone. When I finally got ahold of him, after trouble shooting all day, he tells me about the bent part. I then had to prompt him to order the new part... THEN that part had all kinds of issues getting to us, they put the incorrect address, then sent the part to the wrong state. In short, A MESS. Sales guy could not have been nicer, service and support has been garbage.

Bought a Handler lab work bench and it arrived severely damaged. I contribute it to poor prepping for shipment by Handler and poor handling by the shipping company, UPS Freight. We decided to return the bench for a full refund. Took entirely too long to arrange pick-up since the bench had to be wrapped for shipment which we didn't have the supplies to do. Once the bench was prepared for shipping by a third-party the shipping company picked up the unit. That was a month ago and we are still waiting on the refund from Dental Planet. Think twice before buying a Handler bench from anyone. (Update) We received our refund today. Understand the person responsible for these actions was out of the office for an extended period of time. Dental Planet should have more than one person to handle these issues. Thankful for the completion of the refund.

Order number: 18-03986-62226 I have not received the refund on the shipping cost. As per your email attached , you were going to refund the cost to send the TPC Scalers back. I have the confirmation that you received the items, all I need is the money back. I'm attaching once again the shipping cost receipt. Thanks again for your support on this matter. Good Morning, I have not received the refund on the shipping cost. As per your email attached , you were going to refund the cost to send the TPC Scalers back. I have the confirmation that you received the items, all I need is the money back. I'm attaching once again the shipping cost receipt. Thanks again for your support on this matter.

The chair was fine and not a bad price but there was no foot pedal. It was eventually sent but had an incorrect fitting and still does not work.Overall, we are now using the chair for a purpose other than the original intention. Delivery and installation of the chair was fine.

I still have two boxes backordered for two weeks or more. Would like to receive them please