DuraPro HealthReviews of dentalplanet.com

After receiving communication from Dental Planet we were able to work out the problems with one of the chairs that I ordered. I appreciate Dale's help in getting this put together and am changing my review status. Thank you Dale for your help in taking care of my concern. The team at the office appreciate it as well and are grateful to be able to work with a fully functional chair. Thanks! I have ordered from Dental Planet in the past and have had overall positive experiences. This transaction has been the polar opposite. I ordered four patient chairs through Dale and when they finally arrived weeks late, the chair base was white and not the black that I had ordered. My team liked them so we decided to keep them. When I informed Dale of this, there was no response, no offer of a partial refund, no offer to replace them with the correct chair, and not even a call to apologize for the mistake. One of the chairs is already leaking oil and it has been very difficult to even get a return call. When we did get a return call from Dale, he said that only parts were covered in the warranty but labor was our duty to pay. When their ads talk about the warranty, it only states, "Warranty: 1 year". Nothing is mentioned about parts or labor or both. Extended warranties are available to purchase, but nowhere did it define what their standard warranty was. Without our authorization, and weeks after our original complaint, Dale sent a repair man to our office who took apart the chair, found the problem, and then demanded to be paid. We said that Dental Planet would be the one to pay him, so their repairman left with the chair in pieces in the operatory. We thought they might actually be trying to help correct the faulty equipment, but apparently not. There has been no real effort to solve our concern and need. It seems that the sale is more important to Dental Planet than the service. As I mentioned, I had had positive experiences in the past but with the changes that I assume have take place at Dental Planet, I'm not sure if I will ever be able to order from them again. If this is how they treat their clients, especially repeat clients, they have become a company that I don't believe I can depend on to be there for me.

Had to make several calls to complete order and get updates. Overall ok. The representative was very helpful and nice. The product I received was good quality. I will be ordering again for my upholstery needs.

Took a longer than reported time to get here. I contacted and was told it was delivered and then when I said it never got here I was told oops mistake. The communication is lacking. I thought I was scammed. The order did get here and it was correct.

I would use them again. The problems I had were with software use and installation of the equipment. I felt like I was an afterthought because I was very understanding through all of the COVID interruptions and didn't complain, but because of my patience, I felt taken advantage of in respects of getting the attention I needed. I wasn't being the squeaky wheel, so I was not a priority...

they took a while but eventually Hipped all three items

We had 2 dental chair toe covers made. I sent pictures, chair model numbers and talked with reps several times re: the fabricating of these toe covers and unfortunately they did not fit at all.I even went out and purchased additional Velcro to try adj but was unsuccessful. Dental Planet reached out to rectify the issue, offered to remake but we had already ordered from another company so Dental Planet gladly gave us a full refund.

I didn't realize that they do not have the products they say they have in stock. Perhaps it is stuff that they have, but has not (yet) been refurbished until someone expresses interest. At any rate, it took a really long time for me to get my piece of equipment because after I purchased it (and paid for it), they told me they had to refurbish it. It was about four months from the time I ordered it, and when I finally received it. It has worked great so far!

I ordered an item that I needed by a specific date. After I made several calls to DP, the package finally arrived, but was over a week late.