NMO B.
No customer support or items recieved
Bought something 6 months ago then received a fake tracking number that never updates. I emailed them they responded with a copy and pasted reply not answering my questions. Then I sent another and they sent another email not answering my questions but reminding of the annoying clickbait emails I get like 2 times a week from them with that give constantly changing shipping dates. They also told me in the 2nd email they now dont do refunds which is a shipping policy change after I had bought the item. It is a scam.
Response from DemonsbasementJul 10, 2025
Hey NMO, Thank you for your support. We do apologize for the experience you may have received and are looking to be better daily and improve as a small business. All emails are responded to within 24-48 hours which is something we take pride in so the email open and being responded to daily. Updates are sent out weekly on our behalf reassuring everyone of everything. I do apologize for the inconvenience with this. Please reach out to our support email about this issue so we can look into it. As stated in our system your order was cancelled and refunded through our payment provider Shopify Payments. Also, you are subscribed to our email updates as well as we have proof of that and you are receiving all weekly updates and reassurance on your order like all other supporters but if you are having trouble finding these weekly updates please email us and we will be happy to help. If you have any current questions or need any help please email us at [email protected] as all emails are responded to within 24-48 hours. We appreciate your support and understanding. God bless.