Demonia CultReviews of demoniacult.com

As a goth chick, I thought Demonia shoes to be nearly essential. The designs are super cute and very unique, and I only heard good things. However, every experience I have had with these shoes has been subpar at best. The first pair I got had a zipper that broke in the first 6 months, and my most recent experience were boots that had a complete blow out of the soles after only about 2 months. I reached out to customer service twice regarding this experience over the last 3 months, only to get ghosted on the first attempt, and crickets for the second. I am extremely disappointed in the quality and customer service, and I would recommend staying away if you want more than a few months of wear out of $100+ shoes.

shoes never showed up after 2 months and missed christmass too.

i used to LOVE this company ! loved the unique shoes, until i made my second order and got injured. to this day i have a scar on my ankles from CAMEL 55, i was bleeding for a week and didnt even wear it out the house. i returned them for store credit and got denied because i "wore them" to simply try them on. then i had 7 days to PURCHASE my own shipping label for them to send MY product back to me. and the whole process was stressful and difficult to even process. customer service is wack, spoke to the same girl every time i called. they lost a customer. if you want pain and ptsd from shoes buy from this company. wish i could include pics

I would like to start off by addressing how much I have invested money into this business. Their shoes are like a diamond in the rough, hard to come by. However, there was a significant issue with the shoes. Honestly speaking, the first pair I have received from this company that the quality was inadequate. I sent out a total of three tickets and attempting to reach out through cellular devices. I have not heard back for a year now. The shoes I had originally purchased wore quickly in four weeks time - the right platform tore off and the sole punctured through. I immediately sent out a ticket. The automated reply informed me that the ticket was opened, I waited for a month. Sent out a second - again no response. The third, I included pictures and yet again no response from the customer service department or anyone from the industry. I have grown frustrated. I have left messages through the provided number on their website. I have still yet to hear back. In the future, I will most likely be ordering from a different industry to refrain from this incident happening again…

super cute shoes !! they fit perfect :) super comfy and give me that extra height that i need.

I loved my pair, they look amazing, perfect style and are so comfortable!! Pity that after a month the sewings on the back of the foot opened and the black color is gone in some spots (which I don’t really mind though). Such a pity…def not worth spending 190€ on a pair of shoes that lasted a tiny bit longer than a month…

I ordered a pair of boots that turned out to be too tight. I sent them in and got an email that my return was received on the 24th of October and my refund should process within 10 business days. I did get the refund.

I ordered size 6 boots received size 3, sent the boots back, received a refund for half the amount spent. Emailed customer service numerous times, no response, I’m still trying to get some response getting nowhere. So basically I’m out of pocket because you sent the wrong size. How is that fair? I’ve worn your boots for 8 years. If I don’t get a response and my money refunded I will be taking this to trading standards, you have effectively stolen money from me. Very very disappointing. I’m terrified at the thought of ordering from you again. ☹️