Jonathan M.
Runaround and blatant lies
Runaround and blatant lies. Do not give them your money. I purchased a third-party extended warranty from Delta Auto Protect. Recently I created a claim due to a loud high-pitched noise my engine began making. I took my car to a garage meeting Delta's requirements, and the garage determined that the noise was caused by my alternator belt tensioner, tensioner pulley, and idler pulley, which had been damaged by a major oil leak caused by a failure of the oil filter housing profile gasket. Delta told the garage that they would cover the cost of the gasket, but that the other parts do not fall into the category of "Covered Parts" in my contract. I reviewed my contract, which states: "WE will arrange for the repair or replacement of COVERED PARTS, and any component damaged by a COVERED PARTS." I contacted Delta brought the last half of that sentence to their attention and was faced with a barrage of shifting excuses for why the parts weren't covered. This all took place over at least a dozen calls where I had to leave a message with a promise of a call back which never took place. I had to call over and over and over and insist upon speaking to someone about the issue. When I pointed out that the garage had determined that the parts had been damaged by the covered part, Delta claimed that the oil filter housing gasket was not a covered part, and that they had agreed to cover it only as a gesture of goodwill. So I pointed them to the provision of the contract that explicitly covered the gasket. I was told that it would be reviewed and someone would call me back. Many calls later, when I finally was connected with someone, I was told that Delta had reviewed a recording of the call from the garage, and the garage had made no connection between the oil leak and the failed alternator components. I know that this isn't true for multiple reasons. 1- I have the garage's write-up on the diagnosis which explicitly states the cause of failure as the parts being "contaminated with engine oil". 2- Before taking your car to a mechanic, you are required to first make a claim with Delta. Issues found that are unrelated to the claim are not covered. 3- I asked for a copy of this supposed audio recording, at which point the floor manager to whom I had been escalated said, "I don't actually have an audio recording, but I don't need one because I'm the one who took the call from the garage." I asked why he said that he had reviewed an audio recording and he said, "I meant that I have notes from my call with them." I asked why a floor manager would have taken a standard call from a garage and he said, "That's just how things work here." He refused to escalate the call to his supervisor. This is one of the worst experiences dealing with a company that I have ever had in my entire life. Delta is a horrible, dishonest company. I recommend not giving them your money.