DELSEY PARIS (USA) Reviews | Read Customer Reviews of delsey.com

DELSEY PARIS (USA)Reviews of delsey.com

3.0434 reviews
Accessories
6090 Dorsey Road, Hanover, Maryland

Directions Website

DELSEY PARIS (USA)

About DELSEY PARIS (USA)

DELSEY PARIS, established in 1946, is a celebrated French brand with a distinguished history in crafting premium luggage and travel accessories. Over the course of more than 75 years, DELSEY PARIS has been at the forefront of innovation, combining traditional craftsmanship with cutting-edge design to create luggage that meets the evolving needs of travelers worldwide. The company's design studio, based in Paris, is a hub of creativity and expertise where each product is meticulously designed with both style and functionality in mind. DELSEY PARIS offers a diverse range of luggage, from sleek carry-ons to spacious suitcases, along with accessories that complement the modern traveler's lifestyle. The brand's commitment to quality and durability is evident in every stitch, zipper, and wheel. DELSEY PARIS is renowned for its dedication to innovation, with products that feature advanced materials, unique security features, and ergonomic designs. The brand's iconic double-zipper security system and ultra-lightweight construction are just a few examples of the ways in which DELSEY PARIS stands out in the luggage industry. Embracing a philosophy of "Innovating to Foster Freedom," DELSEY PARIS merges timeless elegance with contemporary aesthetics, ensuring that each piece is as stylish as it is functional. Whether it's a weekend getaway or an international adventure, DELSEY PARIS is the trusted companion that makes every journey seamless and chic.

DELSEY PARIS (USA) (delsey.com) has 434 customer reviews on Five Star Index, with an average rating of 3.0 out of 5.

Also known as: delsey.com
Website: delsey.com
Category: Accessories
Location: Hanover, Maryland
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 36% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

How we calculate scores

Is this your business?

Correct your details and reply to customers in public. Both are free.

Claim this listing

More in Accessories, Maryland

Directions Write a review

DELSEY PARIS (USA) reviews

434 approved reviews, newest moderated first

Reid B.
Apr 18, 2026
Love my carry on plus.
Love my carry on plus.
Report
M
Apr 12, 2026
Love my luggage!
Love my luggage!
Report
Paige P.
Apr 3, 2026
I love my Chalet line
I love my Chalet line and the packing cubes are perfectly sized, especially for my carry on.
Response from DELSEY PARIS (USA)Apr 9, 2026
Thank you for your review! We’re thrilled to hear you love your Chatelet and that the packing cubes are the perfect fit for your carry-on. Wishing you many organized and stylish travels with your DELSEY.
Report
Esther Rodriguez T.
Apr 1, 2026
No se os ocurra comprar nunca
No se os ocurra comprar nunca, yo compre unas maletas que me costaron 100€, no me llegaron, les pedido que me devolvieran el dinero y nada de nada, ni me contestan a los correos Unos sinvergüenzas
Response from DELSEY PARIS (USA)Apr 9, 2026
We’re very sorry to hear this and understand how frustrating it must be not to receive your order or a response. This is not the experience we want for our customers. Please contact our customer care team again with your order details so we can investigate the issue and assist you as quickly as possible.
Report
tom
Mar 31, 2026
Purchased 2 sets of Delsey Paris…
Purchased 2 sets of Delsey Paris luggage and were unable to set codes on suitcases. Called their customer service line several times and spent a total of about 2 hours holding, never got a person. Ended up having to take luggage to a local retail luggage store and pay to have bags fixed so we could use them for the first time. Terrible service support!!!!!
Response from DELSEY PARIS (USA)Apr 9, 2026
We’re very sorry to hear about your experience and the difficulty reaching our customer service team — this is not the level of support we aim to provide. We understand how frustrating it must have been to resolve this on your own. Please contact our customer care team again with your details so we can review your case and follow up appropriately. Your feedback is important to us.
Report
Ruth Mayle L.
Mar 19, 2026
No thank you, Delsey. Your suitcase is a pain in the ____.
I am quite disappointed in the Delsey Flanerie SE carryon spinner suitcase that I purchased for a five-day trip to London. The case was so rigid that it had no give at all when packing. It was hard to align the top and bottom and get the zipper all the way around without resistance. I thought the inside capacity was stingy compared to other carryon suitcases I own from AWAY and other brands. In addition, it is very heavy. I had to ask nice people to help me lift it to put it in the overhead bin on the airplane. Plus, the weight made me unsteady on steps and the escalators in the London Underground. All in all, I am really unhappy with the bag and probably won't use it again unless I have to. Ruth Lando
Response from DELSEY PARIS (USA)Mar 20, 2026
We’re sorry to hear the Flânerie SE carry-on didn’t meet your expectations, especially during your trip. We understand how important ease of packing, weight, and overall functionality are when traveling. Your feedback on rigidity, capacity, and weight is valuable and will be shared with our product team. If you’d like, please reach out to our customer care team with your order details so we can review your experience and explore possible options.
Report
Florence
Mar 10, 2026
I have not used the luggage yet
I have not used the luggage yet. It looks very nice. The materials look like good quality, I hope they are. It appears to be easy to use, I hope so. Very lightweight, so that is good. The proof is in the pudding!
Response from DELSEY PARIS (USA)Mar 10, 2026
Thank you for your review! We’re glad to hear your first impressions are positive and that you’re enjoying the lightweight design. We hope it performs just as well on your travels and look forward to hearing how it holds up on your first trip with it. ✈️
Report
Janine
Mar 8, 2026
After sales/warranty non existent
Purchased a suitcase through Wardow the lock broke after the first trip, wardow wanted a complicated return filling out customs and sending to Europe, I thought I’ll go direct to Delsey as they have a UK base, not interested again a complicated return at my cost, asked if I could get a replacement lock they only provide one colour which would look odd as I have a cream suitcase. Given the cost of this brand the after sales doesn’t match up, I spent more as I wanted a quality brand and definitely did not get that and now left with the option of spending out more or having spent a lot of money for a suitcase that lasted one trip 😬
Response from DELSEY PARIS (USA)Mar 9, 2026
We’re sorry to hear about your experience and understand how frustrating it must be when an issue occurs so soon after purchase. Warranty claims can vary depending on the retailer and region of purchase, but we agree the process should be as straightforward as possible. Please contact our customer care team again with your model details and proof of purchase so we can review your case and see if there are alternative solutions we can offer.
Report