DELSEY PARIS (USA) Reviews | Read Customer Reviews of delsey.com

DELSEY PARIS (USA)Reviews of delsey.com

3.0434 reviews
Accessories
6090 Dorsey Road, Hanover, Maryland

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DELSEY PARIS (USA)

About DELSEY PARIS (USA)

DELSEY PARIS, established in 1946, is a celebrated French brand with a distinguished history in crafting premium luggage and travel accessories. Over the course of more than 75 years, DELSEY PARIS has been at the forefront of innovation, combining traditional craftsmanship with cutting-edge design to create luggage that meets the evolving needs of travelers worldwide. The company's design studio, based in Paris, is a hub of creativity and expertise where each product is meticulously designed with both style and functionality in mind. DELSEY PARIS offers a diverse range of luggage, from sleek carry-ons to spacious suitcases, along with accessories that complement the modern traveler's lifestyle. The brand's commitment to quality and durability is evident in every stitch, zipper, and wheel. DELSEY PARIS is renowned for its dedication to innovation, with products that feature advanced materials, unique security features, and ergonomic designs. The brand's iconic double-zipper security system and ultra-lightweight construction are just a few examples of the ways in which DELSEY PARIS stands out in the luggage industry. Embracing a philosophy of "Innovating to Foster Freedom," DELSEY PARIS merges timeless elegance with contemporary aesthetics, ensuring that each piece is as stylish as it is functional. Whether it's a weekend getaway or an international adventure, DELSEY PARIS is the trusted companion that makes every journey seamless and chic.

DELSEY PARIS (USA) (delsey.com) has 434 customer reviews on Five Star Index, with an average rating of 3.0 out of 5.

Also known as: delsey.com
Website: delsey.com
Category: Accessories
Location: Hanover, Maryland
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 36% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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DELSEY PARIS (USA) reviews

434 approved reviews, newest moderated first

Anna C.
Jan 14, 2026
SAV CATSTROPHIQUE !
SAV CATSTROPHIQUE ! J'ai effectué un simple retour, je dois littéralement harceler le sav pour chaque étape du retour. J'ai dû insister fortement pour simplement que le colis retour soit récupéré alors même qu'il avait été déposé dans le point relais recommandé par eux ! Une fois le colis récupéré le sav m'annonce un délais de jours ouvrés pour obtenir mon remboursement, c'est-à-dire au-delà même du délais légal. Le colis a été déposé le 31/12/25 et à l'heure actuelle je ne sais toujours pas quand je vais revoir mon argent... Autant vous dire que je sens ce déficit sur mon compte en banque.
Response from DELSEY PARIS (USA)Jan 19, 2026
We’re truly sorry to read about your experience and the difficulties you faced with your return. This is not the level of service we want to provide, and we fully understand how frustrating this situation must be — especially when you’ve been waiting for your refund since the end of December. Please be assured that our teams are committed to resolving this as quickly as possible. So we can assist you right away, we invite you to contact our customer care team with your order number and return tracking details. We will review your case as a priority and ensure your refund is issued without further delay. Thank you for bringing this to our attention, and again, we sincerely apologize for the inconvenience caused. Kind regards, The DELSEY PARIS Team
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Andrea D.
Jan 13, 2026
Fake pricing
I ordered a piece of luggage through GMA Deals & Steals and received a confirmation. One day later my order was cancelled. I have tried to contact customer service with zero response. I plan to also contact GMA to let them know that my order was not fulfilled and that I had no contact from the company.
Response from DELSEY PARIS (USA)Jan 13, 2026
We’re very sorry for the frustration and for the lack of communication after your GMA Deals & Steals order was cancelled. The color you selected went out of stock during processing, which led to the cancellation, and we sincerely apologize that this wasn’t clearly communicated. We’d be happy to honor the same promotional price on another available color of the same luggage style. Please contact us at [email protected] with your order number and mention GMA Deals & Steals so we can assist you directly.
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Julie H.
Jan 2, 2026
Customer service is staying silent.
I've been purchasing Delsey products for a long time. My newest luggage broke 2 month before the end of my warranty period, while I did not overuse it. After contacting customer service I was told on november 21st that they confirmed sending a replacement product, which I greatly appreciate. But so far, I received no tracking number and the customer service is not answering me anymore when I ask news about the replacement. I amimmensely disappointed.
Response from DELSEY PARIS (USA)Jan 6, 2026
Thank you for sharing your feedback and for being a loyal DELSEY customer. We’re sorry for the delay and understand your frustration. Please reach out to us at [email protected] with your case details so we can review and assist you promptly.
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Nico
Dec 31, 2025
Valise reçu avec une tache de graisse…
Valise reçu avec une tache de graisse ou huile et une grosse rayure sur la face avant. Un contrôle qualité ne serait pas de trop. Déçu de la marque.
Response from DELSEY PARIS (USA)Jan 19, 2026
We are very sorry to hear that your suitcase arrived with a stain and a scratch. This is not the level of quality we aim to deliver, and we completely understand your disappointment. So we can assist you as quickly as possible, we invite you to contact our customer care team with your order number and photos of the issue. We will review your case as a priority and provide a suitable solution. Thank you for bringing this to our attention, and again, we sincerely apologize for the inconvenience. Kind regards, The DELSEY PARIS Team
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fred K.
Dec 26, 2025
NEVER a DELSEY again!
NEVER a DELSEY again! The suitcase is 2 jears old and both handles are broken after a flight! (Top and site) Contact with aftersales was poor! Bad service (Cyril) After payment of €32 he (Cyril) want to send 2 levers/grips. Never Delsey again! contact our customer care team with your order details and any photos of the damage. Our team will re‑examine your file as a priority and ensure you receive the most suitable solution. I sent 2 times NO reaction! NEVER Delsey again!
Response from DELSEY PARIS (USA)Jan 19, 2026
We’re very sorry to hear about the issues with your suitcase handles and the frustration you experienced while contacting our after‑sales team. This is not the level of service or support we aim to provide, and we understand how disappointing this situation must have been. So we can review your case properly and make things right, we kindly invite you to contact our customer care team with your order details and any photos of the damage. Our team will re‑examine your file as a priority and ensure you receive the most suitable solution. Thank you for sharing your feedback, and again, we sincerely apologize for the inconvenience caused. Kind regards, The DELSEY PARIS Team
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Laurie Y.
Dec 18, 2025
loyal Delsey Customer for 45 years
I have been a loyal Delsey Customer for over 45 years when there was Unlimited Lifetime Warranty! That really speaks to the Delsey Brand so I always bought Delsey and recommended to all my friends and family. Delsey had always been receptive and honored their warranty with replacement luggage especially since I live in Honolulu, Hawaii! This last time, it was a bit more difficult with the Customer Service team. I had been emailing them since 11/5/25, with no acceptable solution until Latisha helped me! She is a God sent! She is nice, friendly and so precise! She explained what I needed to do and then expedited my replacement immediately! Received it in 4 business days to Hawaii! Best Christmas ever! Stupendous Customer Service from Latisha! Please recognize her Incredible Amazing, Outstanding customer service! Mahalo, Latisha!
Response from DELSEY PARIS (USA)Dec 18, 2025
Thank you for your incredible loyalty over the past 45 years — that truly means a great deal to us. We appreciate you sharing both the challenges and the resolution, and we’re thrilled Latisha was able to step in and deliver the level of care you expect from DELSEY. We’ll be sure to recognize her for her outstanding support. Wishing you a wonderful holiday season and many more years of smooth travels ahead.
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Julien
Dec 17, 2025
Très mauvaise expérience suite à un…
Très mauvaise expérience suite à un retour , où tout le remboursement n'a pas été fait (j'avais utilisé une carte cadeau, qui ne m'a pas été remboursée)
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Andrew M.
Dec 16, 2025
Poor after sales service. Buy elsewhere
I have a visa hard case and used 5 times. The wheel broke and I contacted Delsey just to be given the run around and in fact they have no wheels for this case. So it’s a bin job. Never buy Delsey for after service care as they don’t give a damn
Response from DELSEY PARIS (USA)Dec 16, 2025
We’re sorry this has been your experience. Unfortunately, replacement wheels for this specific model are no longer available, and we understand how disappointing that is. Our customer care team has already reviewed the case and shared the available options. We appreciate you taking the time to provide this feedback, as it helps inform future product and service improvements.
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