DELSEY PARIS (USA)Reviews of delsey.com

BEWARE! Do not order from Delsey. Ordered a suitcase in November only for delivery company to request I pay import charges even though at check out Delsey states it’s all included in the price. Raised with Delsey they kept saying they were investigating until DpD returned the suitcase to them. I was forced to do a bank charge back to get a refund on a suitcase I did not received only to find out from my bank yesterday that Delsey are disputing it! Stating I received the suitcase in good time. Absolute madness. I have all email correspondence of me chasing the suitcase and refund including an email from Delsey confirming they received the suitcase back, and would issue a refund. Please note no refund was received from them. I have now submitted this evidence to the bank. They are both liars and incompetent. I will never buy from them again.

Had a Delsey before which lasted. Bought the latest bag, this cracked after 3 trips. Went back to the nz distributor, who claimed it was baggage mishandling. When you look at the materials and where it is made, it is obvious the quality is not there anymore.

It's a beautiful piece of luggage. i can't wait to go on an adventure.

I ordered a Karat suitcase on 25/11/24 during their Black Friday event. It was duly shipped on 27/11/24. As it was shipped from the European store, I had to pay the UK customs duty, VAT and the administration o ftheir chosed carrier DPD, which I did on 28/11/24. I was notifed the case would be delivered on 29/11/24. There were no options to reschedule the delivery in the notification on 28/11/24. On 29/11/24 I received a notification of the delivery slot for the day and an invitation to rearrange the delivery. As noone would be home an dthe case is quite large, I did rearrange the delivery before the delivery slot to 03/12/24, when someone would definitely be home. I received a confirmation email. On 03/12/24, I received no confirmation of the delivery slot. Towards the end of the day I contacted DPD Delsey's trusted carrier, and asked when my parcel would be delivered. I explained from the tracling information that the item was confirmed to be at DPD's warehouse. The Customer Service agent followed the scripted response, gave no apology and said I would need to raise a lost parcel enquiry via Delsey. I also asked DPD for a call back from their manager. I received no call back. I raised the lost parcel enquiry with Delsey online and via email on 03/12/24 and 04/12/24.I received connfirmations of the query from them, and then on 06/12/24 a statement that they would follow up. On 10/12/24, I received an email saying that they had received my return! Considering I had not received the case it would be difficult to return it! To add insult to injury it happened to be the day I was returning from what was to be the inaugural journey for the case! I wrote back explaining that I had not returned the case and would still want them to deliver it. I also pointed out that I had paid the additional customs and tax charges. I provided the relevant eveidence to Delsey Customer Services on 12/12/24 and have had nothing back in response.

J'ai acheté une valise Turenne 2.0 le 2 décembre. Elle n'aura pas résisté à son premier voyage. Je l'ai récupérée fracturée, un morceau de coque en moins le 30 du même mois à Orly, après un simple vol direct. Pour une valise à 400€, je suis terriblement déçue par la fragilité du bagage.

Attention il y a un site Delsey paris qui est bien imite et est une arnaque

Ich habe vor einem Monat Koffer bestellt, si3 sind nie angekommen. Als ich dort nachfragte, schrieb man nur das meine Email Adresse nicht stimmt und auch die Bestellnummer nicht stimmt. Mir war bei der Bestellung auch nicht klar das sie Koffer aus China kommen, dann hätte ich sie nicht bestellt. Für mich sieht das alles nach Betrug aus.

Ho acquistato uno zaino con numero ordine DLSGE8601 e quando è arrivato era piccolo per i miei pc. Restituito il 06/11/24 ed arrivato c/o il loro magazzino il 12/11/24. Mi scrivono che devono passare 21gg lavorativi per avere il rimborso…gli unici al mondo credo… Comunque al 21esimo giorno scrivo e mi rispondono di pazientare ancora e di ri-allegare la lettera di vettura dí avvenuta consegna, per poter accelerare il rimborso. Invio la lettera, ma ad oggi nulla. Spiace dirlo, ma il loro comportamento, anche se una grossa azienda, è paragonabile ad una truffa…spero di sbagliarmi….