DELSEY PARIS (USA)Reviews of delsey.com

Great product - bought as a gift for my husband’s original Delsey which was well loved and needing replacement.

I've been a Delsey customer for almost 10 years now. I own several luggage pieces and their everything bag. I recently purchased a new piece that I did not love. The handles were janky and the wheels were awful so I wanted to return it. I paid roughly $100 for it as it was on sale. Delsey requires you pay shipping to return items (unlike Away). UPS wanted to charge me $108 to return it so I emailed Delsey asking if they could provide me with a return slip. They refused stating they could only do it if the piece was defective. I'd say it's defective considering it's so tough to maneuver around, but I don't know if that qualifies or not. Considering their awful customer service to a long standing customer, I'll be switching brands immediately.

An expensive brand, lots of pretension, but absolutely no customer service. We’ve been stuck in a process for weeks now, just to get a defective bag sorted out—the telescopic handle was completely stuck from day one. After emails, photos, and explanations, they now want us to send a video of the issue, where they took almost 2 weeks to answer, again with a question instead of a solution. Shameful how they treat their customers.

Durable, been using for about 5 years and still good as new

My carrying handle mechanism stopped working and customer support was amazing! They offered to send me a complete mechanism replacement, and when it was found that they no longer had the mechanism replacement, they sent me out an entirely new suitcase. The customer support liason Latisha was fantastic and the whole experience had me surprised that a company still takes the customer experience seriously. Thank you Delsey Paris - you've made a customer for life.

Shipping was fast and the bag was well packaged and arrived in perfect condition.

I emailed requesting instructions on how to exchange my luggage. I also asked about capacity information on the item I ordered since it is incorrect on your website. I received instructions on how to return it and no answers to my other questions so I can ascertain which luggage I should exchange it for. It has been 3 days and I still have not received a response to my original questions and I have been emailing you everyday reminding you to answer my other questions so I can decide what luggage to exchange it for. Why do I need fight to buy something from you? Also, why can't I talk to someone?

Sent the wrong luggage. I ordered and paid for a 3 piece red. I received a 2 piece blue!!!!