DELSEY PARIS (USA)Reviews of delsey.com

I’ve asked for a return/refund twice and no one has responded

Qatar Airlines damaged my Delsey luggage during my three-day flight, but I only discovered it once I got home. When the airline refused to assist, I reached out to Delsey. In 2023, they had promised a replacement due to a wheel defect, but the request was never processed correctly. After explaining the situation and providing tracking details, Delsey USA stepped up and sent me a brand-new suitcase. Having purchased my original luggage from Hudson’s Bay in Toronto, I truly appreciate Delsey’s commitment to its customers. Thank you for delivering on your promise!

Ordered my suitcase and it was not delivered, as he courier was requesting for additional charges. The websites gaurentees delivery if your meet the minium order of £99. So informed Delsey I will not pay an additional and they informed me I will get a refund once they recieve the suitcase back from the courier. (Already I should not have to wait, as this is their courier partner being used not mine.) It has been over 5 weeks since they confirmed the suitcase is being sent back from the courier. Each time I contact the customer service they keep requesting the tracking ID so they can chase up. Now if Delsey don't have my tracking ID attached to my order in their systems then already you know this company and their back team is awful. Seems like delaying tactics. It's really not good at all I order the suitcase nearly 7 weeks ago. No suitcase and no refund and looks like I will have to take it further to receive my money back now.

no free shipping on return

This company has the WORST customer service. No phone number to speak with a human. Only an email which may or may not get a response. They charged me full price for a "SALE" item. When I emailed to alert them and ask for a credit on the difference, they refused. The item had not even arrived to my home, so when it did, I declined delivery. UPS sent it back to Delsey, and two weeks later, I still did not have a refund. I emailed them again, and they never responded. So I called my credit card company and they issued the refund and handled the dispute with Delsey. I will NEVER buy from Delsey again.

Return policy is awful. I bought the wrong size by accident (yes, my fault); however I am now responsible for shipping the product back which costs $200 in order to get $250 back on the cost of the luggage. Buyer beware. I would avoid purchasing online with Delsey. No issues with the product. Great luggage.

Pratiques commerciales désastreuses, à fuir absolument SAV totalement inefficace, à fuir absolument

J'ai commandé une valise Delsey je ne l'ai jamais reçu. Puis en me faisant attendre sur des prétextes qui sentaient l'arnaque je n'ai jamais reçu ma valise et j'ai été débité sur mon compte bancaire. Plus de nouvelles de Delsey pas moyen de les avoir au téléphone.et pour le site qui a prélevé je n'ai pas l'autorisation de le faire connaitre sur cet avis ce qui est plus que dommage